JACQUELINE DAVIS JOHNSON

**** ****** *** **** ********, Il 60443 708-***-**** email: ablbii@r.postjobfree.com

CAREER OBJECTIVE:

Experienced, organized professional with excellent communication skills seeks

an opportunity in the customer service industry.

PROFESSIONAL EXPERIENCE

Greenwood Chiropractic Wellness Center, Chicago, IL

Front Desk Coordinator (2006 – 2010)

. Greet, schedule and confirm patients at the front desk and triage incoming phone calls.

. Manage and multi-task multiple priorities, arranging and fulfilling confidential handling of

patient requests for records, x-rays, billing and scheduling.

. Collect co-payments and other medical billing. Post payments in billing computer

system and reconcile end-of-the-day receipts and encounters

. Accuracy and skill in maintenance of patient files, x-rays and medical records, creates new

medical records and retrieves existing medical records; update and maintain availability of

medical records

. Good attention to various details and ability to type eighty words per minute, verify,

edit, proof, sort and file

McLeodUSA, Inc., Oakbrook, IL

Order Management Rep (2002 – 2005)

Supervisor, Orland Park, IL (2000 –2002)

Account Support Representative, Orland Park, IL (1997 -2000)

. Supported sales staff of 9 reps and a branch manager

. Accurately and proficiently audited and entered sales

. Researched customer accounts, addressing issues and bringing resolution

Park Forest-Chicago Heights School District 163, Park Forest, IL

Executive Secretary to the Superintendent (1993 – 1997)

. Managed communications between Superintendent, Board of Education, staff and

community

. Prepared official and confidential materials including grants, minutes, policies and

procedures, speeches, reports, school programs and related materials

. Arranged and coordinated workflow of clerical staff

The Children’s Memorial Hospital, Chicago, IL

Administrative Secretary (1988 – 1993)

. Provided accurate and detailed medical typing/word processing

. Organized and coordinated workflow of clerical activities within the department

. Served as a resource to internal and external clients

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Jacqueline Davis Johnson

EDUCATION

Prairie State College, Chicago Heights, IL

Coursework towards Speech Pathology Major

Morgan Park High School, Chicago, IL

Graduate

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