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Customer Service Manager

Location:
Cleburne, TX, 76031
Posted:
September 09, 2010

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Resume:

Mary Lemke **** FM ****, Cleburne, TX *****

[pic]

ablbf0@r.postjobfree.com . 817-***-****

Detail-0riented employee with an understanding, and experience in

accounting, pharmacy, inventory, shipping/receiving, customer service, and

management. Completed Medical Billing and Coding and Medical Office

Administration at University Texas, Arlington. CMAA, CPR, Member of AAPC

Review of my credentials will indicate my qualification, and

accomplishments:

Assistant Manager Medical

Terminology

Customer Service CPT, ICD-9,

HCPCS

Inside Sales

Scheduling/Time Tracking

Accounts Payable/Receivable Purchase Orders

Payroll

Shipping/Receiving

Insurance Administrator Inventory

Control

Professional Profile

Southwestern Colorgraphics, Keene, TX May 2000 to February 2009

Shipping Manager/Inventory Control

Daily warehouse operations, estimate freight quotes, transportation

scheduling, dispatch drivers for delivery, and pick-up, organized

inventory, and created group inventory in the PSI system to assist in

controlling the accuracy of inventory on hand, used LTL, UPS, and FedEx for

shipping, customer service, certified forklift operator.

Rays Pharmacy, Kennedale, TX August 1999 to May 2000

Pharmacy Technician

Process prescription medication orders; maintain patient profiles in

pharmacy software, customer service, cashier, administered flu shots.

Walgreen's Pharmacy, Ft Worth, TX November 1998 to August 1999

Assistant Manager

Ensuring quality customer service, manage store facility, lead store team,

receiving, and stocking merchandise, manage store funds, balancing cash,

daily deposits, checking in cashiers both opening, and closing registers,

opening and closing store.

Ranch Style Beans, Ft Worth, TX September 1997 to November 1998

Traffic Clerk

Scheduling appointments for truck lines, prepare shipping documents,

monitor, and maintain inventory, generate pick tickets, and packing lists.

Self-Employed, Midwest June 1993 to September 1997

Horse Industry

Race track groom, and pony person, moved cattle from feed lots to summer

pasture, assistant in breaking colts for western riding, galloped horses,

daily care for horses.

Green Bay Drop Forge, Green Bay, WI January 1990 to June 1993

Office Support

Inside sales, assist customers regarding merchandise inquiries, and

availability, daily sales forecast, insurance administrator, managed

insurance, and employee benefits, fielded employee benefit questions,

negotiated insurance contracts, back-up for accounting department, and

reconcile bank statements.

Attorneys Investigation, Green Bay, WI May 1989 to January 1990

Office Administrative

Invoice, maintain collection data, daily deposits, pay bills, monthly

accounts receivable statements, follow-up phone calls on past due invoices,

employee payroll, type investigation reports, handle employee insurance

claims.

Green Bay Drop Forge, Green Bay, WI May 1988 to May 1989

Accounts Payable, Payroll, Insurance Administrator

Verify invoices to purchase order acknowledgment, and receiving copies,

enter payables so a prompt payment discount could be taken, post payables

to general ledger, reconcile bank statements, accurately process payroll,

and benefit deductions (401K, medical, garnishments, union payments)

process employee insurance claims, and answer all benefit questions.

Swift Independent Packing Co, Green Bay, WI September 1977 to May 1988

Controller Trainee

Complete basic bookkeeping, and accounting tasks, prepare invoices,

vouchers, and statements, verifies, and post transactions to journals,

ledgers, and other records, maintain collection data, verify expenses,

daily deposits, monthly statements, collect past due, order entry, generate

pick tickets, process driver trip sheets, and packing lists, payroll,

reconcile bank statement, maintained inventory.

Education

University Texas, Arlington, TX

Completed Medical Billing & Coding and Medical Office Administration, CMAA,

CPR

Northeast Wisconsin Technical College, Green Bay, WI

Completed Marketing Principles and Business Mathematics, Credits toward two-

year Associate degree.

Marathon High, Marathon, WI

H.S., Graduate

Pre-college

Continuing Education CISD, Cleburne, TX

Intermediate Excel

Technical Skills

. Microsoft XP, and Office (Word, Excel, PowerPoint, Outlook) First

Choice Word, WordPerfect, ADP Payroll, IBM System 36, Quicken, Lotus 1-2-

3, Great Plains Accounting, Fax, Data Entry, 10-Key Calculator,

Switchboard, AS400, BPCS, COPS, PSI in the Citrix System.



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