STEVE AUSTIN TOMPKINS **** ne **TH sTREET, high

Springs

florida 32643

ablbei@r.postjobfree.com

386-***-**** / C-(352)

***-****

OBJECTIVE

Seeking a position, that can use my skills and knowledge to help in the

growth of your company. Skills

EDUCATION Adobe

Dreamweaver

Information Technology, Associates of Science August 2000 - June 2004 Adobe

Santa Fe, Gainesville, FL Photoshop

GPA 3.5 Adobe Flash

Corel Paint

Studies focused in application development. MS Office

IT project management, multimedia design, technical planning, and Suite

business case analysis.

Created working prototypes for numerous web site projects and desktop CSS

applications. HTML/XHTML

A+ Certified

XML/XSL

Abilities: Visual Basic

Network

Linux/UNIX

Install and repair fiber optic converters. Windows

24 port HP switches, and the ability to make ports hot. Vista/XP/

Installing and training Enterprise email using, Outlook and Lotus Notes. Windows 7

Work with backup software such as UIU, NT Backup, Imagining from and Synmatic

backing up to server on the domain. Anti Virus

Creating User accounts. Ghost ver:

Taking a sixteen week course which includes A+ course. 11

UIU

Operating systems:

Telephony

Experience in Windows 98, 2000, XP, Vista, Win7Pro, and DOS. Manager

Good trouble shooting skills. Call Pilot

Installing Hardware such as: all types of devices, PCI, AGP cards,

memory, and motherboards. Certificatio

Installing Software such as: Microsoft Office Suite, Outlook, ns

Dreamweaver, Fireworks, Adobe Programs, Photoshop, various antivirus

programs. Dell

Excellent customer service skills, work independently, and working with Technical

groups. Support

Specialist

EXPERIENCE

IT Consultant

July 2 2007 - June 30 2009

Florida Department of Transportation, Lake City, Florida

Immediate Supervisor : Doug Williamson Phone: 386-***-****

Duties and Responsibilities:

Installing,Training, and Configuring Microsoft Operating Systems: XP,

Vista. Windows 7.

Microsoft Office Suite 2007, Client Training in, ( Microsoft Outlook,

Word, Excel ), Used PowerPoint for presentations, Used Access to keep

client information and work done.

Assemble, repair and maintained Laptops, PC's, Removal and install, (

Hard Drives, Memory, Motherboards', PCI cards, AGP Cards, external and

internal Drives ).

Installing, Repair, Adding to network and Maintaining Printer, Scanner,

Copier, Video.

Installing State and Software applications.

Reimage computers and setup new workstations as needed.

Repair and install phones.

Setup clients in Call Pilot, and managed phones in Telephony Manager.

Punch Down cables on phone Patch Board, and installing phone circuit

boards.

Work from Ticket Systems to resolve client problems.

Communicate on technical level with peers and explain technical

information to novice users.

Computer Technician

August 2003-December 2004

Santa Fe Community College, Gainesville, FL

Immediate Supervisor : Michelle Jenson Phone: 352-***-****

Assisting installing new computers and replace old in labs.

Level 1 Technician

September 2001-November 2001

Service Zone, Lake City, FL

Provided professional customer service technical support for Dell

computers.

Performed data entry and maintained customer account information.

Work in a team atmosphere and meeting company matrix policies.

ACTIVITIES & AWARDS

Staying Active by:

Fix and set up computers at responsible rates.

Purchase surplus computers.

Repairs and setup as necessary Provide working systems.

Volunteer:

Firefighter 1 for Gilchrist County

Fight fire in residences, businesses, brush fires.

Write reports on calls, operate pump on fire trucks, and do maintenance

reports for the trucks.

Keeping firehouse stock and clean.

First Responder:

Respond to medical calls and accidents within surrounding community.

Ride with ambulance when need.

VA Hospital Escort:

Two and a half years as a volunteer escort for VA.

transporting patients to appointments and back.

Assisting customers that come to the VA.

Contact this candidate