Customer Service Vice President
Resume:
A lessandra Magno
Easton, MA 02375
*.********@*****.***
Education
Emmanuel College, Boston, Massachusetts B.A. English Communication, Dual
Concentration in History
Experience
United Nations Environmental Program (Caribbean Region), Research Assistant and
Content Development Intern; Boston, MA January – June 2010
Researched and complied television and radio station sources based in the
Caribbean region for CEP & UNEP Biodiversity 2010 Outreach Media Campaign.
A nalyzed and wrote on the use of vir tue-based ethics within the context of
environmental outreach and communications.
Kel & Partners, Public Relations Intern; Boston, MA January - May 2010
Facilitated, generated, and organized clips and media lists for Kel & Partner
clients, including B urst Media, Razorgator, and other emerging technology and
consumer brands.
A rchived, calculated, and analyzed data for Zappos.com 2009 Consumer and
B usiness Coverage Publicity Report.
Emerald Necklace Conservancy, Public Relations and Development Intern; Boston, MA
January - May 2009
Researched and wrote articles on emerging ecological issues for the conservancy-
w ide e-newsletter.
Coordinated the 2009 revision of the official Conservancy Board Manual; was
solely responsible for the logistics, writ ing and formatting required for the
document’s completion.
Assisted and facilitated the planning and execution of crucial Conservancy events,
i ncluding the Annual Earth Day Charles River Cleanup, 211 Event, and the Party in
t he Park .
Students for Environmental Action at Emmanuel, Vice President; Boston, MA
September 2008 – May 2010
D irected, planned and organized several on-campus ecological awareness
i nitiatives, including a proposed institution-wide composting program, and a
partnership with the New England Aquarium.
P lanned, scheduled and oversaw the group’s 2009 A lternative Spring Break
P rogram a t Douthat State Park in Alleghany County, Virginia.
P resided over and administered the organization’s meetings and on-campus
events, as well as liaised with the College’s Student Activities Commit tee and
A dministration.
Children of the American Revolution, New England National Vice President;
Washington, D.C. 2007 - 2008
P resided, delegated, and served in local, state, and national conferences and
conventions for America’s oldest patriotic organization.
Supervised and led the organization’s Children’s Choir at the National Convention
i n Washington, D.C.
Sustainability Committee at Emmanuel, Student Representative; Boston, MA
December 2008 – May 2010
Advocated on behalf of the student body to the College’s upper-level administration
and faculty regarding ecological issues facing the campus.
A uthored and distributed the Commit tee’s weekly sustainability awareness email
campaign.
Sonsie Restaurant, Hostess; Boston, MA September 2006 - December 2008
G reeted, seated, and assisted guests at the popular Newbury Street restaurant, an
i nternational bistro with a capacity of over 175.
Assisted with the restaurant’s customer service needs, including answering phones
and scheduling reservations.
Coached new hires on their duties and responsibilities; provided an overall
orientation to the restaurant.
Disability Services at Emmanuel, Scribe; Boston, MA January 2009 – May
2010
T ranscribed in-class notes for students with documented learning disabilities.
Assisted students with examination and quiz preparation.
Skills
Adobe Photoshop
M icrosoft Office Suite
Social Media Tools (Facebook, Twit ter, Wordpress, Blogspot, etc.)
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