Customer Service Manager
Resume:
DEMETRIUS GRANT
Ridgeland, Mississippi 39157
ablbcw@r.postjobfree.com
OBJECTIVE: To obtain employment with a company that offers growth.
SUMMARY
* Excellent trainer/teacher; patient and effective with a wide range
of personalities.
* Demonstrates a strong power of analytical reasoning.
* Develops and maintain excellent relationship with various accounts,
owners, mangers, and account personnel.
* Computer literate, and proficient in computer management.
* Received a certificate in Windows XP Operating Systems.
* Strong communication and organizational skills.
* Customer Service Representative.
* Certified direct care worker.
RELEVENT EXPERIENCE
Bookkeeping
* Maintained a daily activity ledger of sales. (Customer service
representative)
* Maintaining and reconciliation of cash records.
* College level training in records management, with 3.0 GPA.
* Preparation of monthly inventory reports.
Supervising/Training
* Directed a crew of 20 workers.
* Maintained a cordial working relationship while training new
employees.
* Overseeing and administered staffing, recruitment and employment
efforts.
* Conducted performance evaluations, and make recommendations for pay
increases.
* Basic Management Training, and earn a certificate.
* Excellent motivator.
Problem Solving
* Reviewed company procedures and policies, identifying sources of
high error frequency, and submitted recommendation.
* Helped to design a tracking sheet of items to sale to keep up with
exactly what and how much was actually being sold.
* Displayed excellent problem solving/analytical skills.
* Made sure employees were properly trained day and night, so that
there was balance and consistency.
EMPLOYMENT HISTORY
2007-2009
* Food & Drink Manager
Walgreen's
2005-2007
* Cook Buffalo Wild Wings
2002-2004
* Freezer Selector/Customer Service Rep Sysco, Inc
2000-2002
* Warehouse Worker Coca Cola Enterprises
1998-2000
* Customer Service Rep. Mercury Air
1993-1998
* Assistant Manager Burger King, Inc.
EDUCATION
2004-2004
* A + / Network + A+ Certified New Horizons
Certified Jackson, MS
1991-1993
* Electrical Engineering Degree Pending Rust College
Holly Springs, MS
1987-1991
* General Academics Diploma Northeast High School
Clarksville, TN
1986-1987
* General Academics Promoted New Providence Middle
Clarksville, TN
HOBBIES
* Rebuilding Computers
* Electronics
* Video Editing
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