Customer Service Assistant

Jeleve Bishop

***** **** ** * ********,Ca *****

Home: 661-***-**** Cell:661-***-****

ablbb8@r.postjobfree.com

C ustom e r Se r v ice Re pr e s e nta tive /B ook Ke e pin g A s s is ta nt

Profile

Customer Service professional offering versatile customer service skills and proficiency in quick books and

other account managing software. Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without

compromising quality.

Education

DeVry University

Relevant Courses:

Intermediate Algebra

MS Office for Professional Staff

MS Power Point/Business Presentations

Business Math (Non Manager)

Computer Comprehension

Finance for the Non Financial Manager

Professional Office Procedures

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

Office Skills: Office Management Spreadsheets/Reports Front-Desk Reception

Records Management Event Management Executive Support

Database Administration Calendaring Property Management

Computer Skills: MS Word MS Outlook MS Publisher

MS Excel MS Access Quick Books

MS PowerPoint MS Project

Experience

AV Home Loan Assistant / Loan Processor, 2007 to 2009

Central

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and client data base) as

the assistant to the CEO and loan originator. Coordinated meetings between clients as well as managing

several properties. Maintained database and ensured the delivery of premium service to clients. Quickly

became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Directly assisted customers with account inquiries/progress.

Interviewed potential renters for available properties.

Assisted in resolving conflicts with client accounts/ credit scores.

Processing confidential information

Quickly identify and defuse discrepancies on patient accounts.

Communicated effectively with multiple departments to plan meetings and prepare Loan packages

for new/modified loans. Established strong relationships to gain support and effectively achieve

results.

Helped coordinate grand openings and marketing events and real estate seminars (average of 3

large gatherings per year due to limited funding) that contributed to our large (satisfied) customer

data base.

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Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and

knowledgeable response to information requests; screened and transferred calls; and prepared

daily detailed calling logs made available to account managers concerning their personal clients.

West Coast Ambulance EMT/Patient Records 2005 to 2007

Highlights:

Directly handling difficult patients, demonstrating problem solving skills

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Accurately processing confidential information.

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Responsible for pre hospital care, and keeping accurate patient records

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Able to safely lift 200lbs or more with or without assistance.

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Noting any changes in Patient records

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Accurately adding any treatments rendered to patient while patient is in my care

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Maintaining accurate information on patients as well as preparing legible documents to present to

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doctors, nurses and hospital staff

Antelope Valley Hospital OPTC Assistant/Hospital Transpot., 2006

Highlights:

Directly answer patient inquiries about treatment/account activity.

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Directly answer questions regarding appointments and scheduling by phone.

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Accurately inputting confidential information.

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Effectively learn to use hospital software used to directly access patient records.

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Able to sit or stand for long periods of time.

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Was able to quickly learn hospital procedures and practices.

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Able to quickly identify and defuse discrepancies in patient accounts.

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General Assistant to nurses and hospital staff, to perform all administrative duties including

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employee scheduling, medical billing, patient scheduling, filling patient records, data entry and inner

hospital transportation.

Effectively operating hospital computer programs, constantly learning new programs used by

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hospital personnel. Quickly learning new hospital procedures and effectively updating old

information to new programs.

Palmdale Parks & Recreation Program Leader/Front Desk 2000 05

As a Program Leader you must be skilled in several areas. Knowledge of computer

operations/programs is a must. A working knowledge of the internet and how to

research information is needed to perform everyday tasks. You must have a pleasant

attitude, able to read and comprehend written and verbal commands. The ideal program

leader must be able to work individually as well as collaboratively. A leader must have

excellent problem solving skills and able provide solutions to difficult situations.

Highlights:

Coaching and mentoring children various ages.

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General duties are as follows: providing the best possible customers service to patrons

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Providing accurate information about classes, programs, event dates and times via

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phone/direct interaction.

Leading classes/activities provided by the city as well as preparation needed to run

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programs smoothly.

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Registering (and assisting patrons w/registration) parents/children for classes/activities

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directly or by phone.

Updating addresses, telephone numbers ect.

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Able to stand for long periods of time, manage time wisely to accomplish several tasks in

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one business day while supervising large groups of children various in age.

Thank you for your time, references available upon request.

Jeleve Bishop – Page 3

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