**** ****** ******

Lawrence, KS *****

Jody S. Steiner ablbb0@r.postjobfree.com

785-***-****

785-***-****

Profile ~

I am an enthusiastic office professional with an avid interest in

Administrative Office Support and Accounting. I feel that I offer a

diverse educational background, and I am driven by challenge and the

opportunity for development in which I thrive in diverse, fast-paced

settings. I am able to pinpoint discrepancies and errors to prevent

continuing and potentially unnecessary cost expenditures. I am willing to

accept responsibilities beyond immediate job duties, and take on special

projects at Management request. I am a high-energy, results- orientated

leader recognized for innovative tactics and strategies.

Qualifications ~

Outstanding Communications Skills... Able to analyze and interpret

regulation and policies.

Excellent interpersonal, oral and written

communication skills.

Genuine concern for others, showing

compassion towards individuals in need.

Profound Customer Service Representative skills.

Held in high regard by clients and

professionals.

Highly Organized... Assimilate quickly in transitions,

switching roles as needed to maintain productivity.

Competent of handling projects and

assignments as directed by my supervisors.

Keen eye for errors and inconsistencies,

striving for flawless output.

Flexible & Adaptable... Can work independently or within a team

setting.

Comfortable with change, new terms,

concepts, methods, and procedures.

Comfortable interacting with all

organizational & cultural levels.

Resourceful Problem Solver... Adept in anticipating and analyzing

problems, then formulating solutions.

Computer Proficiency... Familiar with MAS90, COSA (Cash Office System

Automation) Programs, and the

Westcom paging system. Microsoft Word, Excel, PowerPoint,

Outlook, Access,

Desktop Publisher, QuickBooks, Microsoft Works, Quattro Pro.

Experiences ~

Sports Link Inc.

4/2008 - 4/2010

Office Administrator

> Provided comprehensive administrative support for Executive Team

Leader & provided secondary

administrative support for other Executive Team members.

> Updated and followed up on delegated tasks to ensure progress of

deadlines and used initiative

during Manager's absence by keeping projects on schedule, and by

also multi-tasking projects while

meeting deadlines with quality output.

> Maintained staff calendar and coordinated staff meetings; acted

as a recording secretary; prepared

Minutes/action items to discuss at meetings.

> Fielded and fulfilled all incoming ticket requests (a multi-step

process that requires excellent phone

skills and computer proficiency in Excel & Word).

> Entered and payed all company bills in QuickBooks; received and

recorded payments

in QuickBooks, generated Invoices and Order Entry, and processed

credit card payments as

necessary.

Sports Link Inc. (Continued):

> Managed and updated online and paper documents while continually

improving data storage and

retrieval systems.

> Assured discrete handling of all business facets and kept all

records and filing updated.

> Answered and screened all calls with a consistent cheerful and

helpful demeanor.

The McFadden Group, LLC ( Lawrence, KS

8/2007 - 2/2008

Staff Accountant / Office Manager

> Handled and prepared all of the accounts receivable and weekly

payrolls for the business clients.

> Reconciled and entered bank statements and cash disbursements for

the business clients.

> Entered new client information into the Lacerte Database.

> Prepared and assembled tax returns and prepared EFT electronic tax

payments for the business clients.

> Prepared weekly and monthly payrolls, accounts receivable and

monthly statements for the business clients and for the company.

> Calculated and prepared the daily bank deposits and entered the

information into QuickBooks for the company.

> Entered timesheets in the MAS90 time and billing system.

> Created timesheets daily in Quattro Pro.

> Answered phones; filed; scanned; emailed; handled all faxes, both

incoming and outgoing, created announcements.

API Foils, Inc. ( Lawrence, KS

7/2006 - 8/2007

Customer Service Representative

> Responsible for assisting the team in meeting or exceeding the

preset budget and sales goals.

> Coordinated and followed up on customer's shipments, order's, and

requests.

> Responsible for servicing customers within a certain territory in

the United States and Canada.

> Assisted the Direct Sales Representatives in the field, with

retrieving information from accounts receivables, and other various

projects as directed.

> Made decisions on pricing when pro-active outbound calls where made

and when trying to handle service issues all in an effort to win

back business.

> Processed orders for customers via phone, email, and faxed orders.

Shawnee Mission Medical Center ( Shawnee Mission, KS

10/2005 - Present

Part Time: Clinical Referral Specialist / Class Registration Referral

Specialist / PBX Operator

> Answer all inbound and outbound calls for the hospital and direct

them as needed.

> Accountable for using the Westcom paging system to page physicians,

employees on pagers, and assist patients when they push the call

button.

> Responsible for informing the class coordinators what programs might

be added or changed to meet the needs of the student.

> Determine and provide a referral from the proper source within the

organization and set up appointments if desired.

> Working closely with the staff resource nurse providing demographic

information for each caller that wishes to speak to a certain

department nurse.

> Handle financial issues ensuring that payments made by using credit

cards are entered correctly and records are accurately kept.

> Register individuals for classes or programs which are held at the

hospital.

Kohl's Department Store ( Lawrence, KS

7/1998 - 10/2005

Point of Sale Supervisor

> Supervisor for both the Customer Service Department and the Cash

Office.

> Ensured that customer's purchases and returns were processed

accurately and efficiently.

> Trained new associates in Point of Sale and Customer Service.

> Ensured that credit standards were communicated and the credit goals

were achieved.

> Assigned staff to registers and created the break schedule to ensure

full coverage.

> Trained new service operators and sales associates on the Point of

Sale operations and notified the associates of the policies and

procedures.

Education ~

The Art Institute International of Kansas City, Overland Park, KS

Starting Fall 2010

Working on obtaining a Bachelor of Arts Degree in Graphic Design

Emporia State University, Overland Park, KS

2009

Business Management

Johnson County Community College ( Overland Park, KS

2007 - Present

Finishing up last semester to transfer to The Art Institute of Kansas

City

University of Kansas ( Lawrence, KS

2000 - 2007

5 hours away from obtaining a Speech Language and Hearing degree

Johnson County Community College ( Overland Park, KS

1998 - 2000

Received Associate of Arts Degree in Early Childhood Education

Johnson County Community College ( Overland Park, KS

1989 - 1990

Majored in Business Administration

References ~

Bernadette Burkhart Cathy Massey

Office Manager Customer Service Rep.

Lawrence Hearing Aid Center API Foils, Lawrence, KS

785-***-**** Cell 785-***-**** Cell

785-***-**** Home 785-***-**** Work

Christy Odrowski

Visiting Nurse

Lawrence, KS

785-***-**** Home

785-***-**** Cell

Annie Rajaei Tina Patzel

Accounting Specialist CPA

KU Center for Research The McFadden Group

University of Kansas Lawrence, KS

913-***-**** Cell 785-***-**** Cell

785-***-**** Home 785-***-**** Work

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