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Customer Service Project Manager

Location:
Barberton, OH, 44203
Posted:
September 09, 2010

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Resume:

PERSONAL PROFILE

Versatile IT Engineering professional with over fourteen years of

experience leading, architecting and implementing database and software

solutions in retail and manufacturing environments. Last three year's team

lead focused on data and application architecture creating departmental

standards and models to facilitate RAD practices. BSEET, MBA, OEM

certified. Technically oriented with an insatiable drive to optimize

performance and maximize the customer's experience.

Core competencies

Application architecture

Data modeling / database design

GUI modeling

Process improvement

SDLC documentation

Business acumen

Electronic system engineering

Teamwork and Training

Technology Summary

Oracle 7-10g

SQL, PLSQL

OOAD, OOP, UML

HTML, XML, CSS

Delphi 3-7 (Object Pascal)

Unix Script

C/C++, Assembly

RAD, agile, waterfall SDLCs

PLC / Ladder Logic / Robotics

Electronic & Mechanical schematics

Tools Summary

PLSQL Developer, SQL Navigator

SQLPlus

Erwin Data Modeler

MS Project Manager

ForeHelp Authoring Tool

MS Office Suite, Visio Pro

Star UML

Crimson Editor

SCMs: TeamSource, RCS, StarTeam

Quick Reports, Report Builder

InstallShield, Wise Installation Studio

PROFESSIONAL EXPERIENCE

SENIOR SOFTWARE PROGRAMMER & BUSINESS ANALYST / TEAM LEAD

Sterling Jewelers, Inc. - Akron, Ohio, 2001 - Present

Main responsibilities

Model Data and design database

Application GUI architecture

Steered development of departmental application architecture and

standards

Provided business analysis and system implementation

Provided technical instruction and techniques

Developed program models and templates

Debug and Optimized most complicated systems

Managed system testing and integration

Led design sessions and team meetings

SQL Tuning and Optimization

Interviewed contract hires

Investigated opportunities for process improvement, loss

prevention, and product enhancement

Oracle, PL/SQL, UNIX, data modeling, application architecture, MS

Project, UML, Delphi

Latest accomplishments: Designed a new application framework using OOAD and

RAD methodologies. Re-engineered the data model and database design of a

complex diamond inventory control system (DRCS) responsible for sourcing

70+% ($1.75B) of company sales, integrating accounting, forecasting, and

operational decision support within the MDF (Merchandise, Distribution and

Finance) environment (150 new and 80 existing tables, 60+ oracle packages,

30+ classes, etc.). The improved DRCS is based on a tiered architecture

using design patterns streamlining business processes and optimizing

network traffic. Developed and integrated a diamond sales system providing

a new avenue to relieve $60MM of inventory. Provided business knowledge

that directly influenced CMT, price modeling, and accounting systems.

Project ROIs $25K - 2MM.

SOFTWARE ENGINEER The Lincoln Electric Company - Euclid, Ohio, 1997 -

2001

Product manager (Design, Development, Sales, Support)

Supervised development team (10 members)

Coordinated product manufacturing and distribution between internal

and external organizations

Directed software archiving, evaluation, and deployment

Conducted training seminars for internal and external customers (<=

80 attendees)

Conducted Trade Shows

Provided technical, sales and customer support

Performed final production testing and evaluation

ASME Section IX, D1.1, 1.5 Welding Codes

Delphi 3-7, C++, Oracle, MS Access, StarTeam, ForeHelp, Install

Shield, Wise Install, Report Builder, Quick Reports

Major accomplishments: Directed the development of 15 engineering

management software products and delivered nine products to the market.

Increased product revenue from $65K to $250K in two years. Reduced problem

support calls by 80%. Saved over 6 months of development time and removed

in-house code dependencies. Expanded product line functionality

introducing direct hyperlinks within the application to welding code

documentation, templates, increased CAD drawing tools, etc. Improved demo

versions to fully functional trial versions convertible upon sale.

Provided 'A' rated customer service for three consecutive years and

nominated as customer's preferred trainer.

R&D TECHNOLOGIST The Lincoln Electric Company - Euclid, Ohio, 1994 - 1997

Application GUI and Control System programming

PC board design

Co-managed development and initial pilots

Product life cycle, electrical and software testing

Delphi 5, C/C++, Assembly, PLC, G (Motion Control)

Major accomplishments: Completed hardware and software development of a

laser guided robotic welding controller delivering product to initial

customers ($100k + / system). Reduced code lines by 50% improving the user

interface performance by factor of ten while increasing features and

friendliness. Provided a user programmable I/O interface allowing each I/O

port to be individually configured and controlled by user specifications.

Solved manufacturing difficulties related to product design. Automated

systems hard drive preparation and software loading. Provided error

logging and self-diagnostic capabilities for production system testing.

TECHNICIAN Micro Center - Westerville/Mayfield, Ohio, 1991 - 1994, 1998 -

2000

Serviced personal computing and printing equipment. Provided technical job

training and phone support for software and hardware. Customer service

functions. Mentored new technicians. PC and Printing Equipment OEM

certification: HP, IBM, Toshiba, Okidata, and Panasonic

TECHNICIAN Ohio Air National Guard - Zanesville, Ohio, 1989 - 1995

Last rank held: Staff Sergeant. Installed and repaired electronic

communication equipment (radio, telephony, weather monitoring and computer

systems) into permanent facilities. Provided technical training to new

Airmen. Acted as a student leader, directly responsible for the personal

appearance and dormitory standards for 14 airmen under my direct

supervision. Assisted Student Training Advisors in the management of

approximately 500 airmen. Processed new arrivals and provided orientation.

Awarded "Airman of the Half" summer 1993 for improving work conditions and

unit training.

PROFESSIONAL DEVELOPMENT

Master Business Administration Walsh University 2005

BS Electronic Engineering Technology DeVry Institute of Technology 1994,

3.92/4.00 Summa Cum Laude

CEUs

. Object Oriented Analysis and Design with UML

Oracle University

. Relational Database Design

. Data Modeling

. Code Performance & Tuning

. OEM Training

GE Fanuc - Robotics

Allen Bradley - PLC

Lincoln Electric - Welding

US Air Force Electronics/Communications theory/design/repair/installation

approx 1,000 hrs. Leadership.



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