Customer Service Quality Control
Resume:
DEBRA GULDE
Las vegas nv.89135
ablb8y@r.postjobfree.com
SUMMARY
Dedicated and reliable customer service professional. A flexible team
player with outstanding people skills; communicates effectively with
clients and colleagues. Adapt at managing schedules and maintaining
workflows to keep operations running smoothly. Highly attentive to detail
while juggling multiple tasks in fast-paced environments.
PROFESSIONAL EXPERIENCE
COOPERBUSSMAN TRANSPORTATION, Tualatin, OR 2008 - 2009
Customer Service Representative
. Managed 72 customer accounts, consisting primarily of distributors, for
transportation parts manufacturer.
. Processed orders completely and accurately via EDI, FAX AND PHONE.
. Quoted pricing and or Minimum Order Quantity as well as Lead times.
. Tracked deliveries to ensure on-time delivery. Kept customers informed of
any delivery changes. Followed-up and resolved delivery issues.
. Responded to product inquiries from outside vendors, individuals and
customers, either handling directly or referring to proper internal or
external resource.
. Retrieved information on customer order history to provide pricing and
quantity. Comparisons.
. Responsible for setting up new customer accounts.
. Communicated with the Sales department for sales opportunities.
. Processed Returns (RMA)
COSMETIC LASER SOLUTIONS, Portland, OR 2006 - 2008
Office Manager / Owner
Oversaw all operations, including managing client base, scheduling
appointments and performing all customer service. Supervised 2
estheticians.
. Built business by maintaining existing relationships and attaining new
clientele through dedicated client focus.
. Provided high-level customer service by addressing customer issues
promptly. Listened to customer concerns and selected appropriate
treatments to meet needs.
. Explained company's procedures to new and existing clients.
. Maintained comprehensive files on client treatments.
. Ordered and inventoried all supplies
PRECISION CAST PARTS, Portland, OR 1985 - 2006
Dispatcher 2004 - 2006
. Communicated with supervisors about internal delivery schedules.
. Entered and tracked location of parts in internal system.
. Expedited product to meet accelerated delivery needs.
. Delivered production supplies to appropriate areas.
. Entered data into computer system.
Quality Control Administrator (Medical Implant Foundry) 1998 - 2004
. Reviewed customer documentation to ensure that customer requirements were
met.
. Inspected all units prior to shipping to confirm that paperwork and lot
numbers matched.
. Responsible for updating BOM and making necessary changes.
. Followed all Process Control Procedures.
. Responsible for making sure Quality Control Manuals were up to date.
. Attended and participated in Process Control Meetings.
. Ensured all Documents had proper signature and stamp.
. Kept customers updated on order status, including any delays.
. Communicated with other departments about late shipments to ensure that
process stayed on track.
Debra Gulde Page Two
PRECISION CAST PARTS (CONTINUED)
Production Wax Assembler 1985-1998
. Molded, Assembled and Cleaned Medical Implant componets together using
various hand tools.
. Inspected product for defects.
. Ensured completion of product per drawings.
. Operated a injected molding machine.
Other Experience - Promoted from initial Assembly position into
Trainer/Coordinator role.
TRAINING AND EDUCATION
Blue Print Reading Course, Precision Cast
Parts, Portland, OR
Certified Trainer Course, Precision Cast Parts, Portland, OR
Advanced SPC Training Course Precision Cast Parts, Portland, OR
Task Analytic Course, Precision Cast Parts, Portland, OR
Inventory Management Course, Precision Cast Parts, Portland, OR
Undergraduate Accounting Courses, Clackamas Community College, Portland, OR
COMPUTER SKILLS
Windows 2000, Word, Excel, Outlook Express, Quick Books, SAP
Debra Gulde
6250 SUMMERLINN WAY
West Linn, OR 97068
503-***-**** ablb8y@r.postjobfree.com
References
Lisa Covarrubias, Personal Friend
Portland, Oregon
(503)988-3663xt.29364
Denise Hughes, Former Co-Worker
Portland, Oregon
Carol Clevenger, Former Co-Worker
Portland, Oregon
Contact this candidate