Project Quality Control

Harshit Daniel Parmar

** ** ***** **** ****, Stuart, FL 34994

Phone: 772-***-**** E-mail: *********@*****.***

EDUCATION

University of Missouri

Crosby MBA Program

Master of Business Administration, May 2010

Emphasis: Finance

GPA: 3.7/4.0

Madras Christian College

Master of Commerce, May 2005

Bachelor of Commerce, May 2003

PROFESSIONAL EXPERIENCE

MBA Consultant, Sseko Designs Jan. – May 2010

• Developed a strategic business plan for controlled growth subject to capacity and logistics constraints

• Evaluated feasibility of product customization to specific target markets and partner organizations

• Analyzed effectiveness of existing marketing efforts and designed marketing strategies for target markets

• Evaluated existing logistics processes and recommended changes based on future plans & international constraints

Mizzou Investment Fund, Univ. of Missouri, Columbia, Missouri Aug. – Dec. 2009

The Mizzou Investment Fund is a $1.2 million endowment fund managed by a group of students that focuses on investing using

a top-down approach. Responsibilities included critical analysis of securities for potential investment in the fund, creation of

comprehensive analysis reports and making trade recommendations using quantitative and qualitative research

Investment Analyst

• Analyzed and reported past, current and expected developments in the macroeconomic environment

• Performed in-depth analysis of specific industries, identified trends and forecasted future movements

• Created detailed stock reports and made buy/sell/hold recommendations based on comprehensive quantitative and

qualitative research

MBA Consultant, Quexion Aug. – Dec. 2009

• Part of a team that developed a strategic plan to re-position an e-mail marketing product to gain more market share

• Researched the e-mail marketing industry to identify an appropriate niche for the product

• Performed competitive analysis to determine product improvements and redesign marketing effort

Treasure Coast Financial, Stuart, Florida July – Aug. 2009

Treasure Coast Financial is an investment advisory firm providing financial solutions to individuals seeking to maximize their

wealth through a broad range of investment products

Summer Portfolio Management Intern

• Analyzed performance of 12 globally diversified portfolios across a range of risk classes over specific time periods

• Created comprehensive reports using quantitative and fundamental analysis on specific portfolios

• Researched specific investment products across multiple asset classes including global and domestic funds, real estate,

money market instruments etc.

• Worked closely with the portfolio management team to effectively allocate new investments and restructure existing

portfolios

• Evaluated portfolios of individual clients (ranging from 10K – 1mil) and made trade recommendations based on

economic scenarios, risk tolerances and liquidity constraints

Infosys BPO Ltd., Bangalore, India 2005 – 2008

Infosys BPO is powered by a combination of domain expertise, process skills and superior technology, to offer a

predictable process outsourcing experience. Operating out of 11 delivery centers spread across three continents, Infosys’

global footprint includes five centers in India and one each in the Czech Republic, Poland, Mexico, the Philippines, Thailand

and China

Senior Process Associate, Quality Control Apr. 2006 – May 2008

• Was part of the Quality Control team that was responsible for maintenance of quality for a team of 40

• Tracked quality using internally developed tools and productivity metrics

• Mentored new hires and helped them ramp up to required quality and productivity according to a pre-determined

schedule

• Audited two teams of 10 each on quality and overall team performance

• Responsible for performance management of team members

• Identified error trends and based on analysis, made training recommendations to management

• Helped successfully launch Project Panama, an upgraded advertiser platform, and re-engineered quality process to

cope with increased project complexity

Project Management Sep. 2006 – Jan. 2007

• Led a cross-functional team in the successful implementation of a pilot project for Yahoo! Publisher Network

• Actively involved in setting up the pilot and achieving steady state of operations, which led to transitioning more

business for Infosys with Yahoo!

• Recruited team members based on specific project requirements and in-depth knowledge of Yahoo! search marketing

processes

• Provided real-time, accurate project status and issue management to the client and management

• Led weekly status meetings on the project with clients and assisted with risk identification and mitigation

• Tracked quality of the project team to ascertain progress of the project

• Monitored technology issues affecting the project and worked with the technology team to resolve issues

• Developed custom responses to frequent customer queries and handled escalations

Process Associate, Internet Marketing & Advertising Division Aug. 2005 – April 2006

• Developed high-quality internet ad campaigns for clients of Yahoo! Search Marketing based on budget requirements

• Researched specific markets to create effective ad proposals for different geographic regions

• Actively Involved in recommending strategies on web site optimization for more effective ad campaigns

• Worked with Sales team to help high-value advertisers improve Click-Through Rates and ROI on their ad campaigns

• Assisted recruiting in creating job descriptions, developing skill tests and conducting interviews to identify skilled

individuals for specific advertising campaigns for Yahoo!

• Assisted management in developing and presenting training modules based on process knowledge to new hires

SKILLS

• Certified SAS Base Programmer for SAS 9.0

• PC software – MS Project, MS Office, MS Word, PowerPoint, Excel, Access

AWARDS

• Awarded Recognition Medal for 128 hours of social service with the Indian National Service Scheme (2003)

• Best Graduating Student, Department of Business, Madras Christian College (2005)

• Awarded monthly awards for high quality of work performed at Infosys BPO Ltd. (2006)

• Awarded MBA Academic Achievement Award, University of Missouri (2010)

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