Customer Service Manager
Resume:
Lynne D. Donovan
**** ***** ***. ***. *•Toledo, Ohio 43611
567-***-****/•ablb52@r.postjobfree.com
September 8, 2010,
To Whom It May Concern:
In addition to being a recent college graduate, I have wide-ranging experience in
management, the security field, retail, and customer service. I am confident of the skill I
can bring to your organization. Additional qualifications and skills are listed in the
accompanying resume.
I am a diligent and loyal employee with unparalleled integrity. I look forward to an
opportunity to speak with you further regarding a role in your organization.
If you have any questions, I can be reached at the number listed above. Thank you for
your time.
Sincerely,
Lynne D. Donovan
QUALIFICATIONS
Responsible for public and private security, passenger, consumer, and employee safety, protect property from theft,
fire, and willful damage, crisis management, internal/external loss prevention, security awareness training, team
leadership and mentoring, administrative functions, systems management, meeting performance standards, safety and
compliance, public relations, inventory control, information technology skills, product ordering/stock,
shipping/receiving, cash/check/credit/lottery procedures, scheduling/payroll, supervision and management of staff,
hiring/terminations, and all areas of sales and customer service.
VOLUNTEER & COMMUNITY ACTIVITIES
Founding Member; Phi Sigma Sigma Sorority; University of Toledo Parish Youth Group Leader, Junior Achievement
Group Leader, Ala-teen Group Leader, Ala-non Group Leader, Candle Lighter’s Support Group Leader, Fundraising
for National Kidney Foundation, Violence Intervention Program; Maumee Valley Girl Scout Council facilitator.
EDUCATION
2010-2012
Argosy University, Phoenix, Arizona
Major: Forensic Psychology, Master’s Degree
2004-2008
Lourdes College, Sylvania, Ohio
Major: Criminal Justice, Bachelor’s Degree
PROFESSIONAL EXPERIENCE
Andy Frain Security August,
2010 – Present Security Officer
Barney's Convenient Mart July,
2009 – August 2010 Customer
Service Cashier
The Wackenhut Corporation
September, 2008 – July, 2009 Security
Supervisor
Kmart Corporation
June, 2008 – September 2008
Loss Prevention Security Officer
Professional Security Consultants
November, 2004 – September, 2005
Security Officer; Dispatcher
The Leather Company
December, 1998 – January, 2007
Assistant Manager; Sales Associate
References
Mrs. Lorna Cervantes
Store Manager, the Leather Company
Rachel Hart
Security Supervisor, the Wackenhut Corporation
Melinda M. Munoz
Supervisor, Barney’s Inc.
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