Customer Service Sales

Tomas A. Martinez Jr.

**** ****** **.

Brownsville, TX 78521

Home: 956-***-**** - Cell: 956-***-****

**************@*****.***

EDUCATION

Bachelor of Science in Criminal Justice - August 2009

University of Texas at Brownsville - Brownsville, TX

INTERNSHIP EXPERIENCE

Harlingen Police Department, Harlingen, Texas

Intern, June 2009 - July 2009

. Assisted with move from old police department building to new police

department building

. Rode along with Uniformed Division and observed patrol duty first hand

. Rode with Gang Unit during midnight shift and observed the proactive

activities of the Unit

. Assisted the Records Division in the organization and refilling of

personnel files

. Assisted Evidence Division in the setup of evidence containers

ADDITIONAL EXPERIENCE

Tutors With Computers

Customer Service Representative/Location Specialist/Netbook Tech, 2/2010 -

Present

. Assisted students and parents with questions and concerns regarding

Tutoring Program.

. Setup tutoring materials for students tutoring at location.

. Conducted interviews and orientations for Field Representative applicants

and new hires.

. Prepped, organized, and managed location paperwork ranging from New Hire

contracts to Student Learning Tool Acceptance Receipts.

. Repaired and replaced company and student computers.

Gillman Honda of San Benito

Internet Sales Manager, 5/2008 - 11/2008

. Promptly answered email inquiries regarding vehicle information, pricing,

and availability

. Frequently multi-tasked between client information retrieval on computer

and speaking to client on phone or in person while maintaining integrity

and quality of service

. Collected all necessary documentation and properly prepared and verified

in detail client credit applications, privacy statements, and any other

important document necessary for successful loan approval and vehicle

financing

. Personally delivered vehicles and loan paperwork to clients unable to

visit dealership

. Sold a pre-owned vehicle to client in Houston, TX, and personally

delivered vehicle

Boggus Ford Lincoln Mercury

Internet Sales Representative, 5/2006 - 5/2008

. Promoted from Floor Sales

. Cooperated and enjoyed working in close hand with Finance & Insurance

Department, Service & Parts Department, and Vehicle Make-Ready Department

. Actively listened to client concerns and used great communication skills

to explain the financing or second-chance financing process effectively,

clearly, and accurately

. Maintained client relations through frequent communication efforts

through email, phone, and postage mail

. Assisted in formation of new Internet Sales Service position

Circuit City

Senior Entertainment Product Specialist, 6/2004-5/2006

. Assisted customers with locating and selecting optimal home audio and

video equipment

. Assisted in product delivery, installation, and equipment orientation to

clients

. Patient, resilient and stress tolerant to technical issues, problems, or

customer questions

. Trained new employees in customer service, audio and video technology,

and professional selling skills

Academy Sports & Outdoors

Footwear Sales Associate, 4/2003-6/2004

. Provided department-level vigilance and security against product theft

. Assisted in creating a more effective security standard for higher price-

point products

. Assisted customers in purchasing proper footwear and accessories

. Doubled as a cashier during high customer traffic

. Setup and maintained department displays of current and new inventory

. Cleaned, maintained, and fixed products daily

Wal-Mart

Cashier, 11/2002-2/2003

. Operated cash register

. Maintained a consistent 615 items-per-hour scanning rating

. Provided store-wide support during high customer traffic

. Assertively handled customer issues and complaints daily

Lopez Supermarket

Cashier, 2/2002-11/2002

. Promoted from sacker; operated cash register and handled money daily

. Assisted customers with sacking and carrying products to customer

vehicles

. Cleaned and maintained store daily

SKILLS

. Fluent in Spanish

. Customer-focused

. Able to type 80 words per minute

. Ford Motor Co. Internet Sales Specialist Master Certification - March

2008

. Joe Verde Professional Selling Skills Workshop - May 2007

. Above average computer navigation skills

. Proficient in MS Word, Power Point, Internet navigation and database

research

. Working Knowledge of MS Excel

Contact this candidate