KIMBERLY K. HOLSTEIN

** *** ***** ****** (C) (***)

***-****

Bluffton, SC 29910

ablb3q@r.postjobfree.com

http://www.linkedin.com/in/kimholstein

SUMMARY

Contracts and business professional and an accomplished manager with

extensive background in medical administration including office management,

revenue cycle management, and contracting. Committed to managing operations

and projects flawlessly while consistently delivering desired results. Key

skills include exceptional communication and interpersonal skills, cross-

function teambuilding, world class customer service skills, ability to

professionally interact with stakeholders, internal/external customers, and

governmental agencies, and the leadership skill to see the "big picture"

while staying abreast of business details and tight deadlines. Core

competencies include compliance and regulation, change management,

strategic planning, project management, process improvements, and employee

motivation.

PROFESSIONAL EXPERIENCE

CONTACT ADMINISTRATOR

Hilton Head Hospital/Tenet Healthcare

Hilton Head Island, SC

2007-Present

Provided full-cycle contract administration for 93-bed acute care hospital

and multiple non-hospital entities including preparation of complex

contract documents in accordance to corporate policy and procedure as well

as Federal Laws. Coordinated hard copy and electronic document preparation

required to support contracting requirements and Administration Department

projects. Supported and coordinated special projects for the Chief

Executive Officer and Chief Financial Officer including audit preparation

and response, compliance investigations, and other special projects.

Effectively monitored contract compliance to ensure timely negotiations,

communicate with corporate legal and finance departments regarding contract

status and negotiations. Served as primary point of contact for internal

and external customers regarding contractual requirements. Served as a

member of business development, physician on-boarding team and hospital

compliance committee.

. Significantly reduced time required to prepare and execute agreements

by initiating implementation of contact reporting and request

processes.

. Played key role in reducing internal contract audit score 8% resulting

in leading audit score within the Region.

. Researched and analyzed complex financial feasibility reports and

completed pro formas.

. Reviewed and implemented changes to contracting process designed to

reduce costs, streamline processes, manage risk, and promote ownership

among hospital management and department leaders.

. Achieved a reduction in contract rejection and error rate from 10% to

less than 3%.

. Negotiated and executed complex physician employment agreements to

meet the community needs as identified by hospital leadership.

KIMBERLY K. HOLSTEIN Page 2 of 3

MANAGER, PHYSICIAN SERVICES

Memorial University Medical Center

Savannah, GA

2004 - 2007

Responsible for Physician Account Receivables including oversight of a

Central Business Office for 130+ multi-specialty physician group with

annual revenue of $50M. Coordinated with insurance companies and patients

to ensure timely collection of accounts as well monitored average days in

AR to ensure account collectability. Assisted hospital credentialing and

contracting department to ensure integrity of physician contracts. Audited

account receivables to validate reimbursement methodology against managed

care contractual rates. Identified denial trends and presented training and

recommendations to management and physicians to reduce claim rejections.

. Effectively managed data integrity of all EDI claims transmissions.

. Provided empowering leadership to 25-35 direct reports.

. Achieved successful system-wide Revenue Cycle Management computer

conversion.

BILLING MANAGER / MEDICAL BILLER

Center for Digestive Health

Troy, MI

2001 - 2004

Provided all management duties of Patient Financial Services department for

a multi-physician gastroenterology practice and ambulatory endoscopy center

including managing all aspects of the revenue cycle, insurance

credentialing, collections as well as state and federal compliance.

Participated in several group projects including installation of new

computer system, HIPAA compliance and establishment of ambulatory endoscopy

center.

. Researched, developed and implemented departmental policies and

procedures manual.

. Achieved successful system-wide Revenue Cycle Management computer

conversion.

. Provided billing support for newly launched services and programs

including Ambulatory Endoscopy Center, and infusion program.

. Provided effective change management leadership.

. Renegotiated managed care rates to increase reimbursements.

KIMBERLY K. HOLSTEIN Page 3 of 3

OFFICE MANAGER

Charles E. Heth, DO. PC.

Clinton Township, MI

1999 - 2001

Responsible for management and oversight of daily activities of a multi-

physician family practice office including personnel management,

preparation and analysis of financial reports including patient accounts

and collections, development of fee schedules, completion of accounts

payable and preparation of monthly financial activities.

. Developed, implemented and successfully managed start-up, multi-

physician practice.

. Developed, maintained and updated office policies and procedures

manual.

. Conducted managed care contracting engagements including negotiations,

pricing and preparation/management.

EDUCATION

Masters of Science in Administration, Current Student- (Expected graduation

2011)

Central Michigan University, Mount Pleasant, MI

Bachelor of Science in Health Care Services, 2004

University of Phoenix, Phoenix, AZ

PROFESSIONAL / COMMUNITY AFFILIATIONS

Carolina Basset Hound Rescue;

Board Member

South/North Carolina Fundraising Coordinator

South Carolina Event Coordinator

Contact this candidate