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Customer Service Manager

Location:
Montgomery, AL, 36116
Posted:
July 21, 2010

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Resume:

Marcus Smith

ablb0r@r.postjobfree.com

Cell 334-***-****

Current Address

**** ******** ******

Apt A

Montgomery, AL 36116

OBJECTIVE

. Seeking a position with a growing organization to make a positive impact

with problem solving abilities and experience long term career growth.

EDUCATION

Master of Science in Human Resource Management

Troy University Montgomery

Montgomery, AL

Graduation: December 2011

Bachelor of Arts, Business Administration

Huntingdon College

Montgomery, AL

Graduation: May 2008

Associate in Science, Business Education

Southern Union State Community College

Wadley, AL

Graduation: May 2005

WORK EXPERIENCE

AEROTEK INC Montgomery, Alabama August 2008 - February 2009

Recruiter

. Developed recruiting strategies designed to identify qualified candidates

. Located and qualified potential contractors within the guidelines of

division and corporate policies and procedures to ensure client

satisfaction

. Evaluated candidates strengths compared with clients requirements

. Negotiated wage rates and other terms and conditions of employment with

candidates, and gained commitment from candidates for current and future

job requirements

. Worked with Account Managers to identify top accounts, target skill sets,

key market segments, and to assess clients staffing

. Assessed and investigated contractor related problems, and administrated

performance counseling, coaching, and disciplinary measures when

necessary

. Maintained relationships with existing and potential client contracts to

provide customer service, gain industry knowledge, and get referrals and

sales leads

. Communicated with peers by sharing recruiting 'best practices' and

providing accurate thorough documentation on contract employees in

applicant tracking systems or other documentation tools

. Contacted customers, account managers, on premise managers when necessary

to facilitate client needs and ensure the highest standard of support for

clients and contractors

NCO Financial Montgomery, AL May 2009 - July 2010

Human Resources Recruiter

. Conduct new hire orientations, maintain applicant tracking logs, and

conduct exit interviews, and other associated functions relating to the

corporate recruitment program

. Performed a complete screening and sourcing process, including in-depth

interviews, drug screens, background checks

. Successfully meet location staffing plans by recruiting exempt and non

exempt level positions

. Maintain professional relationships with city, college, and community

placement offices

. Manage programs associated with recruitment to include, but not limited

to: background checks, job fairs and community involvement

. Provided information on company operations and career opportunities to

outside agencies and potential applicants.

. Completed attrition reporting and track employee retention as requested

by HR Manager

. Ensured compliance in Corporate Recruitment and Retention programs

. Facilitated and coordinated the New Hire Mentoring Project to acclimate

and transition new employees to include creating reports reflecting

employee participation, receiving completed surveys, and logging

necessary results

. Maintained manager and employee confidence and protect reputations by

keeping information confidential

. Provided feedback to management concerning possible problems or areas of

improvement

. Maintained knowledge of functional area and company policies and

procedures

QUALIFICATIONS

. Set and adjust goals and priorities to achieve success

. Skilled Human Resource Generalist and Recruiter

. Recruiter over 3 Division: AT&T/ AT&T Advertising & Solutions/ Direct TV

. Ability to solve practical problems and deal with a variety of variables

in situations where only limited standardization exists

. Manage multiple projects with varying and conflicting time lines and

tasks into a coordinated successful effort

. Work well as part of a group; with team building and project management

skills

. Excellent communication skills

. Frequently given presentations to large audiences of up to 30 people

. Outstanding computer skills in Microsoft Word, Office, Excel, and Power

Point

. Experience in negotiating contracts with vendors for Services and

Products

AFFILIATIONS

. Society for Human Resource Management member



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