Customer Service Manager
Resume:
Rossana Campos
P O Box ***
Franklin MA *****
Email: ***********@*******.***
OBJECTIVE: To obtain a position in an organization that rewards loyalty
and hard work with
tenure while allowing me to utilize my management, sales
experience, travel-related, education and work experience.
SKILLS:
. Managerial skills including day to day operations.
. Inside & outside Sales & Marketing.
. Managing employees, hiring, firing, training and evaluating.
. Problem solving.
. Setting budgets.
. Bookkeeping - Accounts Receivable.
. Trained - Word, Outlook, Excel and Airline Res Systems.
. Italian and Spanish conversational.
. Event planning and custom design travel itineraries
EDUCATION:
2006 Graduate Suffolk University BSBA, Boston MA.
Beta Gamma Honor Society GPA 3.8.
1999 Graduate Dean College, Franklin, MA.
Associate's Degree - Business Administration GPA 3.8.
Alpha Sigma Lamba Honor Society.
1986 Graduate of Travel School of America.
PROFESSIONAL EXPERIENCE:
Treasurer & Trustee, Board of Directors, Glen Meadow Condominiums, 1105
Lexington Street, Waltham MA 02452, September 2007 to present.
Property Manager, self - employed, P O Box 461, Franklin, MA 02038, 10
years.
. Receivables & payables.
. Showings of properties, tenant applications and leases.
Italian Exclusive Vacations, 861 Washington Street, Newton MA 02460, August
2007 to present.
Group Sales Manager
. Expert Customer Service.
. Custom design travel itineraries for groups and
individuals.
. Inside and outside Sales and Marketing.
. Establish vendor contacts and contracts.
. Bookkeeping Accounts Receivables.
. Invoicing clients.
. Pricing programs.
Donna Franca Tours, 470 Commonwealth Avenue, Boston MA 02215, September 5,
2006 to August, 2007.
Office Manager
. Sales & Customer Service, evaluating and satisfying needs.
. Set budgets and negotiate vendor contracts for groups.
. Marketing company brochures.
. Staffing, hiring, training - database to meet company expectations.
. Custom design vacations.
. Assist preparation and pricing of company brochures.
. Daily operations.
. Accounts Receivables
Liberty Mutual Insurance, 31 St. James Avenue, Boston MA 02116, February 7,
2005 - May 19, 2006.
Customer Service Representative.
. Trained in Personal Market - CSW, CBS, IMS, CFA, CAW and
PCA.
. Develop quotes, write new business and bind policies.
. Participate in contests.
. Maintains reference material.
. Opus transactions at 95%.
. Customer service satisfaction target 9.38%.
Donna Franca Tours, 470 Commonwealth Avenue, Boston MA 02215, March 18,
2002 - February 4, 2005.
Manager Escorted Group Department.
. Sales & Customer Service, evaluating and satisfying needs.
. Set budgets and negotiate vendor contracts for groups.
. Book clientele and prepare documentation for group departures.
. Bookkeeping - Accounts Receivables.
. Staffing, hiring, training - database to meet company expectations.
. Custom design vacations.
. Assist pricing and printing company brochures.
. Daily operations.
Horizon's Unlimited Travel, 76 Arlington Street, Boston, MA 02116, May,
1988 - June 30, 2002.
Assistant Office Manager/Manager Group Department. Office closed.
. Customer Relations.
. Worldwide reservations for corporate, leisure and group travel.
. Air reservations, amtrak, cruise, car, hotel and F.I.T.'S.
. Training, managing and evaluation employees.
. Presentations, bookkeeping, planning itineraries, negotiate contracts,
and advertising.
( Escort groups internationally.
. Daily operations.
REFERENCES:
Francesco Testa, Operations Manager, Italian Exclusive Vacations, 861
Washington St., Newton Ma 02460 617-***-****.
Medhi Benkirane, Senior Revenue Accounting Manager, IBM, cell 617-***-****.
Kiril Rachev, Business Analyst, cell 339-***-****.
Contact this candidate