Manager Customer Service

Robert Pierson

St.

***

***-****

*-****

@yahoo.com

Experience

Pacer Transport/Universal Am-Can, Ltd.

May 2008 - January 2010 Director of Fleet Desoto, TX

Development/Recruiting

I oversaw the build up and development of the overall fleet for Pacer Transport. Upon my arrival Pacer Transport had 420 o

terminals throughout the US and Canada. I was responsible to ensure the overall fleet size grew, and more importantly gre

I oversaw a recruitment advertising budget of $500,000 annually which was designed to attract our key

demographic through effective advertising campaigns in magazines, newspaper, other print media,

internet/search optimization, and public relations. I was responsible for a staff of 3-6 individuals

(recruiters) who’d work in a basic call center set up to qualify, sell and close on prospective candidates.

As in customary in this transportation industry, fleet turnover was exceedingly high ensuring that we’d

need to recruiting a minimum of 500 DOT qualified individuals per year to stay at current fleet levels.

On August 17, 2009 Pacer Transport was purchased by Universal Am-Can, Ltd. from Pacer International.

At the time of the sale fleet size was 618 owner operated units and the 98 company owned units. This

additional gain in fleet size attributed to an additional $23.76 million in annual projected revenue prior to

the purchase.

After the sale my responsibility was to convert all recruiting to Universal Am-Can, and oversee the

creation of a similar recruitment process for Universal in their Warren, MI offices. I relocated to Warren,

MI an hired, trained and developed the talents of 8 individuals to expand the fleet 1200 owner operated

units, including my eventual successor.

CLC Advertising, Inc.

March 2007 - May 2008 Director of Sales/Client Services Newnan, GA

CLC Advertising was a recruitment advertising agency specializing in the transportation/logistics industry, representing com

expand the business within this industry. We accomplished this by recruiting, training and mentoring 3 other salespeople an

In 2006 CLC Advertising had total revenues of $3.25 million. For 2007 revenues exceeded $4.5 million,

and for 2008 total revenues exceeded $6.1 million.

This was accomplished both by the act of picking up additional clients, but also improving on the client

services once clients were secured. I was responsible for having all sales people actually be the

interactive representative with the clients they’d secured. This included public relations, developing

weekly, monthly and yearly advertising plans, and improving the profit margins on additional services we

could provide.

LinkAmerica Express

January 2006 - March 2007 Manager of Recruiting Broken Arrow, OK

At LinkAmerica Express I was responsible for overseeing the recruitment efforts for a fleet of 180 company owner units, an

Central US. I oversaw a staff of 2-3 recruiters in qualifying, selling and closing with prospective candidates that met our ope

I was responsible for a recruitment advertising budget of $200,000 annually divided into print media,

internet, trade shows, and other mediums.

Through these efforts we kept the fleet at 97% capacity on a continuous basis throughout my time with

the company and lowered operational costs by molding the fleet to better meet our customer needs.

Quo Vadimus

November 2001 - December 2005 Consultant/Director of Client Denver, CO

Services

Quo Vadimus, Inc is a business consulting firm representing companies in most services industries that have multiple locat

As a consultant I was responsible to work for a client to find solutions to a number of possible issues, from

high employee turnover, poor customer service, deteriorating profit margins, harassment complaints to

general operations or management.

I worked with companies such as TA Travel Centers of America, McDonald’s Owner Operators, Taco Bell

of America, NorCo, Inc., and PanAmerican Advisors.

Once I received by Bachelors Degree I was promoted to the Director of Client Services. I oversaw approx.

30 consultants and worked closely with clients to determine who’d meet their needs best, then working

closing with each consultant in each case to bring problem resolution to the process.

Burger King (Norco, Inc.)

September 1997 - November 2001 Restaurant Manager Fort Lupton, CO

I began as a regular crew member and within 6 months was promoted to Assistant Manager. In December 1998 I was then

Manager. During my time leading this location our sales improved every month over year to date. I oversaw a staff of 5-25

training newly hired managers at 3 other locations to help improve the performance of the district overall. We never had a m

we were the only restaurant out of 29 that actually accomplished this feat.

Education

Fort Lupton High School

May 2000 High School Fort Lupton, CO

Active Memberships: FFA, DECA, FBLA, Baseball & Football

University of Northern Colorado

May 2004 Bachelor of Science Greeley, CO

Business Administration

Active Memberships: DECA, FBLA & FFA

Skills

Work Ethic: I am extremely passionate about whatever I set my mind to in life and professionally. This

would most likely be my strongest asset I bring to any organization. This drive and effort has helped to

overcome multiple challenges and in my view makes no endeavor insurmountable.

Leadership: Leadership is definitely not established by just a title or a name plate in a corner office. One

of my biggest attributes has been my ability to take a diverse work force with different views and opinions

and get everyone to believe in the same goals and ways to accomplish those. At times it has involved

taking control of a situation and pushing others around me, or at other times stepping back and letting

other peoples talents and skills shine in order to reach an objective. A quality leader has to be able to

know what is called for in each situation to get the very most out of the people and tools that have been

provided.

Adaptation: In each of my positions the companies had different mind sets, or the business environment

changed rapidly. I have a proven track record of adapting to meet those changes in order to help my

employer, superiors, and direct reports grow with me to meet those challenges head on.

I am experienced with all Microsoft programs. I.e. Word, Excel, Power Point, Publisher, etc. I’m also

experienced with Quicken, Adobe, and many other technical applications.

Objectives

I’m looking for a company that I can find a long term career path with. A company that is financially stable

has a growth mindset and a company that has the ability to adapt to the future business environments

that might come down the road.

I’m open to virtually any industry, location, or work environment as long as I’m never asked to do anything

either unethical or illegal. I like a work place that fosters creativity, and has a diverse workforce.

Though financial consideration plays a role in a career path I’d like a challenge and a position that will test

me on a continuous basis. I’m open to relocation.

Contact this candidate