NICOLETTE THOMPSON, MBA, MT (ASCP)

ENTHUSIASTIC & OPTIMISTIC, MULTIFACETED PROFESSIONAL WITH SOLID ANALYTICAL, LEADERSHIP, AND PROJECT MANAGEMENT

SKILLS, FOCUSED ON CUSTOMER FOCUSED SOLUTIONS RATHER THAN PROBLEMS, BASED UPON EXPERIENCE IN THE HOSPITALITY &

HEALTH CARE INDUSTRIES.

SKILLS, ABILITIES, & LEADERSHIP ROLES

Nearly five years experience in the laboratory

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Creative Problem Solving & Analytical Skills: reinforced by daily tasks in the laboratory as well as in MBA

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coursework

Excellent Oral & Written Communications Skills

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Familiarity with regulatory requirements and organizations affecting healthcare organizations (NY State

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Department of Health, Joint Commission, CAP, etc.)

Experience & comfort in extensive multitasking, prioritization, and working within a high pressure

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environment in every position I have ever held

Stand out Leadership & Project Management Skills: Class of 2009 Student Representative; Class Project

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Manager for project in conjunction with Buffalo Niagara Business Ethics Award; Participant in the MBA

Advisory Board as a Student Representative; group leader on multiple academic projects; organizer for

social group trips

Excellent Customer Service & Interpersonal Skills: developed in hospitality experience & maintained in

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the healthcare industry, regarded as the employee to handle the “difficult” situations

Experience in Procedure Validation, Standard Operating Procedure development & writing, and employee

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training in a variety of settings since 2003

Exceptional Computer Skills: Microsoft Office suite (Word, Excel, PowerPoint, Access) expert user;

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Microsoft Windows & Apple OS X; variety of graphics programs; Soft & Cerner Laboratory Information

Systems

Strong sense of civic duty: participation yearly with Relay for Life (Grand Island Chamber of Commerce

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Team), Buffalo Corporate Challenge, Jesuit MBA Day (Habitat for Humanity), Canisius College Alumni

Association/MBA Alumni Association

Licensure & Professional Certifications: ASCP Board of Registry examination, passed August 2006; NYS

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License number 013466 1: Clinical Laboratory Technologist, valid through 2011; NYS Class D Driver

License number 544 376 497, valid through 2012

GRADUATE INTERNSHIP

SUMMER 2009 DEPARTMENT OF PERFORMANCE IMPROVEMENT, QUALITY & PATIENT SAFETY

SOUTH BUFFALO MERCY HOSPITAL, CATHOLIC HEALTH, BUFFALO, NY

3350 BASELINE ROAD • GRAND ISLAND, NY 14072

PHONE 716-***-**** • EMAIL: ablav0@r.postjobfree.com

NICOLETTE THOMPSON, MBA, MT (ASCP)

Focused on overview of the regulatory environment facing hospital organizations (JCAHO,

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NYS Dept of Health, etc.)

Term project in conjunction with Infection Control Department, working with the HANYS

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Central Line Project: collected & analyzed data by nursing unit, recognized trending, for use

in educational material regarding central line placement & care

Final component of MBA course of study, 20 30 hour per week commitment

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PROFESSIONAL EXPERIENCE

2006 PRESENT SOUTH BUFFALO MERCY HOSPITAL, CATHOLIC HEALTH, BUFFALO, NY

Clinical Laboratory Technologist – Core Lab & Blood Bank

• Process & test “stat” patient samples in the areas of Chemistry, Blood Gas analysis,

Hematology/Coagulation, Urinalysis, and Blood Bank, with turnaround times routinely

below target, in the hospital with the busiest ER in the WNY region

• Validation of pneumatic tube equipment, development of standard operating procedure for

use of tube, training peers on new policy & procedure associated with new equipment &

new care wards associated with recent addition to hospital

• Organization of work as it arrives in the lab to ensure efficient performance of testing and

reporting of diagnostic results

• Routine maintenance of automated diagnostic equipment

• Performance & evaluation of quality control data & performance improvement programs

• Work ups of antibody problems in Blood Bank, requiring problem solving skills and

creativity

JAN OCT 2006 ERIE COUNTY MEDICAL CENTER CORPORATION, BUFFALO, NY

Lab Technician Microbiology

• Innoculate media for bacterial & fungal cultures

• Process serology & immunology samples and store appropriately for next day testing

• Reading and reporting of Gram’s stain slides of “stat” specimens

2002 2006 HOLIDAY INN GRAND ISLAND RESORT & CONFERENCE CENTER, GRAND ISLAND, NY

Lead Guest Services Representative & Night Auditor

• Customer service including tending to guest check in, check out, special requests, &

resolution of guest issues

• Handling guest reservations & room scheduling, daily business operations of front office

3350 BASELINE ROAD • GRAND ISLAND, NY 14072

PHONE 716-***-**** • EMAIL: ablav0@r.postjobfree.com

NICOLETTE THOMPSON, MBA, MT (ASCP)

Independent work during overnight audit of front office, restaurant, & banquets activities

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Shift leader, sharing responsibility for scheduling front office employees and training new

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employees of the department

Re wrote daily shift checklists to include updates due to new computer system as well as

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procedural notes to assist inexperienced employees in becoming contributing members of

the staff by the end of their first day

Revolutionized audit by changing the procedure to be done using Microsoft Excel rather

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than on paper, a change which reduced errors greatly and took the average time to complete

required tasks from 6 hours to 90 minutes

EDUCATION

2008 2009 CANISIUS COLLEGE, RICHARD J. WEHLE SCHOOL OF BUSINESS; BUFFALO, NY

Master of Business Administration, Concentration in International Business, August 2009

• Accelerated 12 month program; Coursework included Statistical Analysis, Financial &

Managerial Accounting, Ethics, General & International Marketing, Operations

Management, Finance, Human Resources Management, Negotiations & Contracts, and

Strategic Management

• Internship at Mercy Hospital of Buffalo, Department of Performance Improvement/Quality

& Patient Safety

2001 2006 UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK; BUFFALO, NY

Bachelor of Science in Medical Technology, June 2006

• Coursework in biochemistry, immunology, immunohematology, microbiology, chemistry,

hematology & hemostasis, molecular techniques, pharmacology, and medical terminology,

advanced Microsoft Office utilization; hospital rotations for practical experience

3350 BASELINE ROAD • GRAND ISLAND, NY 14072

PHONE 716-***-**** • EMAIL: ablav0@r.postjobfree.com

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