Customer Service Sales
Resume:
Jessica Pohlman
*************@*****.***
Summary
Customer service professional offers 10 years of direct customer care and
sales experience, solid general clerical skills, and a stable work history.
Seeking position (preferably in a team oriented environment) with a
reputable local company that promotes stability and offers advancement
based on merit.
Work Experience
2008-2009 Deluxe for Business: Loyalty Sales Representative
Assisted long term customers, primarily business owners over the phone with
all aspects of their banking and business supply needs. By developing
rapport. uncovering needs, and focusing on each customer as an individual
I was able to maximize sales opportunities, consistently exceeding goals in
areas of revenue, and call quality.
2005-2008 Pohlman Tool Company: CSR
Assisted with home based business. Sales, Customer service, Inventory,
Order Entry, A/R, A/P, Invoicing, Collections, Deposits.
2004-2005 Bioelements: CSR
Worked in the customer service department of a local beauty supply company
through Administaff, placed orders via phone, fax, internet. Provided
administrative support to all satellite locations which offered continuing
education for licensed professionals.
2000-2004: Maharishi Ayurveda Products International:
Health Educator: Assisted customers in a call center environment at a
holistic international mail order company, order entry, E-commerce.
Senior Health Educator: Scheduled and transcribed in house doctors
consultations, assisted customers with individual health and lifestyle
goals.
Special Projects Assistant: Worked as part of a small group generating
reports, updating and designing website, quality control, marketing, sales,
new hire training.
1998-2000: Electronic Data Submission Systems:
Data Entry Clerk: Submitted medical claims for contracted insurance
companies. Consistently one of the top performers in areas of speed and
accuracy averaging 150% of the individual daily goal.
Auditor: Worked within the quality control department reviewing claims
submitted by the data entry department.
Senior Auditor: Final review of randomly selected claims before submission
for payment.
1995-1998: Adelphia/Colorado Springs Cablevision:
Field Dispatcher: Worked as a dispatcher in a fast paced, multi tasked
environment, dispatched field personnel, phones, filing,
determining/responding to local outages, back up clerical support for
engineering department.
Customer Service Representative: Assisted customers over the phone and in
person with all aspects of their cable needs including sales, upsold
existing customers, and enlisted new subscribers, billing, repair, problem
resolution.
Education
Fountain Ft Carson HS-Graduated
Blair Jr College: 48 credit hours
References
Professional references available on request.
Contact this candidate