Customer Service Accounting

Kelly R. Louis

**** ***** *****

Phenix City, Al 36870

Cell 706-***-****

**********@*****.***

Objective

To become gainfully employed with a company the will challenge my skills and education that will permit

personal and professional growth.

Education

DeVry University On line

Currently enrolled in Business/Accounting Degree Program

•

Data Spreadsheets for Business Applications, Motivation and Leadership

Columbus Technical College, Columbus, Ga. Present

• Certified Customer Service Specialist Course

Customer Contact Skills, Business Skills,

Computer Technology and Business Environment

• Certified Microsoft Office Specialist Course (2010)

Creating the following: Word Documents, Excel Spreadsheets,

PowerPoint Presentations, Outlook Email, and Access Databases

• Associates of Applied Science in Accounting Degree (2008)

Principles of Accounting I &II, Computerized Accounting

Cost Accounting, Managerial Accounting, and Payroll Accounting

Primary Leadership Development Course, Korea (US Army) Sept. 2004 Oct 2004

Impact Government Credit Card, Washington DC (US Army) Sept 1999

Medical Supply Specialist Course, Ft. Sam Houston, (US Army) March 1999 April 1999

Community Involvement

Ft. Polk Cowboys 4 7 yrs. old Cheerleader Coach Sept. 2005 Nov 2005

Ft. Benning Snakes 6 8 yrs. old Soccer Coach Feb. 2009 – April 2009

Stowers Elementary & Faith Middle School PTO Aug. 2007 – May 2010

Certifications and Achievements

Georgia Work Ready Gold Level May 2010

Microsoft Office 2007 Applications Specialist February 2010

Soldier of the Quarter November 1999

Soldier of the Month September 1999

Kelly R. Louis ~page 2

Cell 706-***-****

**********@*****.***

Professional Experience

Federal Medical Services April 2006 August 2006

Fort Polk, La.

Administration Clerk

• Greet visitors entering military installation

• Input personal and vehicle information in computer to determine type of access onto military installation.

• Register and issue vehicle decals for vehicles authorized to be driven on post.

Louisiana Dept. of Labor February 2006 – March 2006

Leesville, La.

Disabled Veterans Outreach Program

• Informed veterans about unemployment benefits and programs.

• Provided job placement assistance to veteran’s seeking employment in the local community.

• Reviewed and match veteran’s job skills to local job postings.

• Notified veterans of job openings that fit skill and qualification levels.

• Issued job referrals to qualified applicants for local employment.

Identified local business not in compliance with hiring veterans per agreement.

•

United States Army December 1998 – October 2005

Various

Medical Supply Specialist

• Headed Customer Service department servicing over 275 customers daily.

• Ordered and maintained proper stock levels of medical and office supplies.

Researched local and on line vendors for best price and quality.

•

• Communicated with individuals from diverse backgrounds.

• Communicated with customers and vendors via telephone, email, and face to face.

• Created various monthly financial reports.

• Maintained requisitions for customers.

• Reviewed and collected invoices for accuracy.

• Briefed section chief on daily operations.

• Trained and mentored subordinate employees military and civilian.

• Resolved customers’ grievances in a timely and polite manner.

• Ensured all requisition files matched with proper documents according to status.

• Assisted in organizing and hosting annual Customer Service Conference

Contact this candidate