Manager Customer Service

Sheila B. Cassell

*** *. **** ****** ? Owensboro, Kentucky 42303 ? (270) 570-

**** ?

ablaud@r.postjobfree.com

EXECUTIVE PROFILE/QUALIFICATIONS SUMMARY

Senior manufacturing professional with a proven track record in

strategic/tactical planning. Documented record of success in implementing

world class, progressive manufacturing strategies. Accomplished in

strengthening of competitive advantage by reducing costs of products and

processes. Dynamic change agent skilled in repositioning organizations to

achieve operational and manufacturing excellence. Skilled in leading

diverse teams in both union and non-union environments. Six sigma

champion/ green belt certified with MBA.

CORE COMPETENCIES

? Manufacturing operations management ? Supply chain

management/optimization

? Lean manufacturing/TPS, six sigma ? Multi-site project

management

? Change management ? Workplace safety/environmental

improvements

? Workforce relations/employee involvement ? Cost reduction and

profit improvement

? Productivity improvement ? ISO 9000 Lead

Assessor/Certified internal auditor

PROFESSIONAL EXPERIENCE

A MAJOR METAL PRODUCER . 2007-Present

(World leader in production and industry leader in safety and environmental

performance)

Area Plant Manager

Responsible for the safe start-up and optimization of a production center,

utilizing TPS stability tools (5S, TPM. VSM, Continuous Improvement,

Reward/Recognition, Kaizens, Strategic/Cascading A-3s) to maximize human

and machine performance in a 24/7, 200 person unionized operation.

o Led successful startup of new process/production center for savings of

~$6MM/year

o Identified opportunities to reduce content of material in

manufacturing process and successfully renegotiated long term contract

for this critical commodity to save ~$500K/year

OHIO VALLEY ALUMINUM CO., LLC. Boonville, IN . 2007

(Privately held casting/remelt manufacturer of aluminum extrusion

logs/billets)

General Manager

Recruited to turnaround and effect a successful culture transformation

using lean manufacturing, six sigma and participative leadership. Directed

team members in a 24/7, 4 shift operation with full P&L responsibility for

budgeting, asset management and capital project planning.

o Successfully managed negotiation process with United Steelworkers

Union to avert facility wide strike

o Drove new preventative maintenance (TPM) program that resulted in a

20% reduction in downtime in first 3 months

o Increased EBITDA 50% over previous year in first 5 months

EDUCATION SABBATICAL . 2004-2006

Western Kentucky University (Undergraduate)/University of Louisville (MBA)

FELKER BROTHERS CORP., Glasgow, KY . 2000-2004

(Privately held manufacturer/fabricator of stainless steel pipe and tube)

Plant Manager

Brought on board to change the culture and environment in this multimillion

dollar manufacturer. Held full P&L responsibility with accountability for

the strategic planning and management of all business operations (product

development, engineering, manufacturing, quality, purchasing/supply chain

management, shipping/logistics/distribution, inventory, finance and human

resources).

o Led successful union decertification

o Introduced, drove and supported lean manufacturing/Toyota Production

System

o Decreased setup times by 25% and improved overall operating

efficiencies by 30% through the implementation of lean manufacturing

principles and SMED/quick changeovers

o Reduced scrap levels from 3.6% to 1.6% (company record) through cross

functional training and transforming the concept of quality from one

of detection to one of prevention

o Launched a safety initiative that resulted in a 50% reduction in OSHA

recordables and a 100% increase in near miss reportings

o Employed new operations culture focused around high performing work

teams that reduced employee turnover from 49% to less than 5%

o Member of Board of Examiners for Malcolm Baldrige/Kentucky Quality

Award

PTC/ALLIANCE (Pittsburgh Tube Company), Hopkinsville, KY . 1997-

2000

(Privately held tier 1/tier 2 manufacturer of dom steel tubing for the

automotive industry and service centers)

Business Unit Manager

Engaged by senior management to lead the successful startup of a strategic

manufacturing facility with all salaried team members. Oversight of all

operations in business unit including manufacturing, product development,

customer service/order entry, quality/lab testing,

shipping/logistics/distribution, maintenance, engineering and

purchasing/supply chain management. Chaired APQP team.

o Introduced ERP technology and led on-site implementation

o Championed QS 9000 initiatives and certification

INTERNATIONAL PAPER, Bowling Green, KY . 1992-1997

(A Fortune 500 manufacturer of printed labels)

Sales Representative (1994-1997)

Managed approximately 25 accounts and met with manufacturing on a weekly

basis to convey forecasts to assure on time delivery and customer

satisfaction

o Launched a new product that grew revenues 20% in the first year

Training/Organizational Development Manager (1992-1994)

Joined this greenfield startup to hire, develop and deliver training for

approximately 400 employees in team building/employee involvement, OSHA

safety, ISO 9000, Covey's 7 Habits , DDI, union avoidance, etc. Work

systems champion for high performing, self-directed work teams.

EDUCATION/CERTIFICATIONS

MBA, University of Louisville (2007)

BS, Business/Economics, Western Kentucky University

Six Sigma Green Belt, Motorola University

APICS certified in Production and Inventory Management (CPIM)

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