Customer Service Human Resources

TARA J. KINDER

*** ******** ******

Parkersburg, Iowa 50665

Cell: 319-***-****

************@*******.***

PROFILE

. Strong interpersonal skills

. 15 years of customer service experience

. Great verbal and written communication skills

. Adaptive personality

. Strong organizational skills

. Detail oriented

. Results driven

WORK EXPERIENCE

PIPAC-Professional Insurance Planners and Consultants Cedar

Falls, Iowa

April 2004-April 2010 Human Resources

. Supervise 5 full time staff and 1 intern

. Cover the front desk and mailroom when needed

. Order supplies

. Conduct insurance enrollment meetings with new staff

. Provide human resource support to multiple companies- responsibilities

include the following:

o Recruiting, interviewing, creating advertisements and

recruitment strategies, benefits administration, employee

relations, conflict resolution, employee counseling, revising

current handbook and creating a new handbook for salon/spa

employees, training and development

. Participate in unemployment hearings

. Complete payroll for 4 different companies using Quickbooks

. Additional responsibilities: Worksite Life Coordinator- educate

agents, help agents with enrollment meetings, conduct informational

meetings, process all applications, ensure database is up to date

Heartland Pork Enterprises, Inc.

Alden, Iowa

April 2003-April 2004 Human Resources

. Supervise 6 full time staff

. Continually review HR budget and implement new ways of cost savings

. Liaison for employee relations, benefits administration, conflict

resolution, recruitment and retention for all locations and corporate

office

. Revised Employee Handbook

. Reduction in turnover by 65%

. Created a strong Human Resource presence company wide

April-May 2003 Benefits Administrator

. Administer benefits for 3 locations as well as the corporate office

. Conducted monthly insurance audits

. Worked with Finance Department on the design and set up of 401k

informational meetings

. Worked with employees on resolving insurance issues regarding claims,

employee premiums and COBRA

. Entered insurance enrollments into HRIS system

Ron Weber and Associates of Iowa, Inc.

Waterloo, Iowa

December 1993 to March 2003

1999-March 2003 Human Resources

. Employee relations, benefits administration, conflict resolution

recruitment and retention for all outbound call centers

. Set up training programs for supervisors and managers, (ie.

Introduction to Policies, How to Write Corrective Action, How to

conduct and Impartial Investigation.)

. Recruit and Interview for exempt and non exempt position

. Revised HR Policy Manual and added new policies

. Administer unemployment insurance

. Revised and developed new job descriptions

1997-1999 Regional Human Resource Specialist

1995-1997 Regional Human Resource Assistant

1994-1995 Human Resource Clerk

1993-1994 Customer Service Representative

EDUCATION

. Professional Human Resources Certification (PHR)

. Health/Life/Accident Insurance License

. Property and Casualty Insurance License

PROFESSIONAL AFFILIATIONS

. Member of the Cedar Valley Society for Human Resource Management

(SHRM)

. 1999 HRCI Coordinator for local SHRM chapter

. Member of the Human Resource Executive Committee board of Directors

for Grin and Grow daycare.

ADDITIONAL QUALIFICATIONS

Computer Skills- Familiar with Microsoft Office programs, able to type 65

wpm, Quickbooks and Crystal Reports.

Contact this candidate