Customer Service Medical
Resume:
Mitchell D. Cordle
Rome, GA 30165
********.******@*****.***
EDUCATION / TRAINING:
Bachelor of Science in Biology, Jacksonville State University, Alabama,
December 2006
Concentration in Environmental and Ecological Biology
Minor in Chemistry
Crucial Conversations, March 2009
Developed communications skills
Toastmasters' International, February 2009
Developed public speaking and leadership skills
Skills: Microsoft apps, Microsoft Outlook, IDX software, EMR, Therapy
Source, Star Gui, Athena, and Firefox
WORK EXPERIENCE:
. Oct 2008-Present, Management Specialist (Project Coordinator), Floyd
Medical Center, Rome, GA. Develop Lean 6-Sigma projects for the
Rehabilitation facility in an effort to streamline processes and gain
efficiencies. Direct Plan of Cares for the Outpatient Rehabilitation
Department, while maintaining communication with Medical facilities in
the surrounding counties. Provide customer service for the patients and
act as a liaison with the Physical Therapists.
. Sept 2007-Oct 2008, Clinical Patient Representative, Harbin Clinic-
Pediatrics Unit, Rome, GA. Provided customer service for patients.
Served as the Pediatric Liaison for the Doctor's and Pharmaceutical
Representatives.
. May 2007-Sept 2007, Liaison of Product Development, Print Works, Rome,
GA. As part of a production team, assisted in the completion of
different products while maintaining a high level of quality. Team
experienced a 35% increase in productivity of mailing documents in one
quarter during my employment.
. Jan 2007-May 2007, Substitute Teacher, Bartow County School System,
Cartersville, GA. Taught Mathematics, Biology, Advanced Chemistry and
Calculus. Strived to maintain a high level of learning during absence
of permanent teacher. Received offers for full-time position from two
schools, even though teacher certification had not taken place.
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