Customer Service Manager
Resume:
BONNIE NORD
Edmonds, WA *****
ablar3@r.postjobfree.com, 425-***-****
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JOB OBJECTIVE
Employment that will allow me to utilize my talents, creativity,
initiative, technical ability, efficient procedures, experience, love of
diverse people and cheerful temperament.
SUMMARY OF EDUCATION
Paralegal graduate, June 2010, Edmonds Community College
Advanced Training Institute of America/family home education
PARALEGAL SKILLS
Business, Interpersonal Communication, and Speech
Creation of Legal Documents, Business Correspondence
Current Software Skills in: Westlaw, MS Office Suite: Word, Excel, Access,
HTML, Outlook and PowerPoint
Receptionist for Edmonds Community College Counseling and Resource Center
Receptionist, 2 years
Course Work @ Edmonds Community College: Civil Procedure, Court Rules,
Admiralty Law, Torts, Property Law, GBLT Law, Criminal Law, Intellectual
Property, Family Law, Legal Research, Internet Research, Legal Terminology,
Filing Rules (Alpha & numeric) and Contracts
ADMINISTRATION SKILLS
Created community emergency library ESCA (Emergency Services Coordinating
Agency)
Staff support for 4 people ESCA, proofread mitigation documents, provided
office organization, 2 years
Researched and entered resources for seven cities ESCA/Communicated with 11
different departments Westgate Chapel
Clerical work, answer student inquires and public contact (greeting,
reception, telephone)
Board of Trustees monthly meeting minutes and distribution, available for
public viewing, ESCA
Supervision: Head file manager of six staff on reservation software,
Westgate Chapel, 1 year/EMS Lite 6.0
Bookkeeping/Payroll, Peachtree accounting software (learned in Acct 101)
Purchasing Secretary, 2 years
CUSTOMER SERVICE
Retail: Men's dept. sales, Baby dept. sales, TJ Max (cashier), Burlington
Coat Factory, Nordstrom Rack
Retail: receipt and balance till
MANAGEMENT
Ability to organize projects to meet deadlines easily
Proficient in punch lists
Created a cost analysis to save $27,000 per year by switching suppliers
Arranged Lighting Analysis to obtain PUD grants funding and save utility
costs
Communicated effectively with 11 different departments, Westgate Chapel
Created Blueprint, Supply Catalog, and Paint Libraries with Directories
Created CAD Drawings to set up Room Reservations for Bilingual Staff
EMERGENCY SERVICES
Presidential Service Award
RACES Award for improving emergency ham radio communications.
Emergency Ham radio operator for government, police and fire departments
Community Emergency Response Team certified
Emergency Operations Capability for ten cities, Emergency Services
Coordinating Agency volunteer
Red Cross and FEMA certificates, possess a Ham Radio License, RACES and
ARES communication drills
Researched and performed Data Entry for Emergency Resources, 2 years
experience
Updated Homeland Security documents
ACHIEVEMENTS
Phi Theta Kappa Honor Society, Edmonds Community College
Governor's WAVE scholarship to a university (2 yrs)
Master Home Environmentalist Training, American Lung Association
certification
WORK HISTORY
Edmonds Community College, Counseling Center Lynnwood, WA
Receptionist Mar. 2008 to Present
Express Personnel Lynnwood, WA
Temp Employee Oct. 2007 to Dec. 2008
Westgate Chapel Edmonds, WA
Facility Administrative Assistant Mar. 2006 to Aug. 2007
Burlington Coat Factory / TJ Max Edmonds, WA
Sales Associate, Cashier, Warehouse 2005 to 2006
Emergency Services Coordinating Agency Brier, WA
Staff Administrative Support
2003 to
2005
Gap in Employment, Home Educating Family
Roffe Skiwear Seattle, WA
Purchasing Secretary
1972
to1974
REFERENCES
Lyn Gross, Director, Emergency Services Coordinating Agency, Brier, WA
ablar3@r.postjobfree.com
Dan Good, Emergency Coordinator, Emergency Services Coordinating Agency,
Brier, WA 425-***-****
ablar3@r.postjobfree.com
Verondi Havens, Retired Men's Department Manager, Burlington Coat Factory,
Edmond, WA
ablar3@r.postjobfree.com
Westgate Chapel, Any staff member, Co-Workers, Edmonds, WA
Peter Schmidt, Dean of Students, Edmonds Community College, Lynnwood, WA
ablar3@r.postjobfree.com
Yukiko Hartman, Counselor, Co-Worker, Edmonds Community College, Lynnwood,
WA 206-***-****
(Moving September 8th, 2010)
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