Customer Service Manager
Resume:
Leah R. Nsubuga
Augusta, GA **909
ablaqa@r.postjobfree.com
OBJECTIVE
Obtaining an administrative position which will utilize skills and work
experience to contribute and challenge myself professionally.
EMPLOYMENT
U.S. ARMY RESERVES
JUNE 2006 - JUNE 2008
Human Resource Specialist
Prepared correspondence, forms, and certificates in draft and final copy.
Composed letters, reports, requisition forms, and official orders.
Organized reports, maintained office filing, and ordered office supplies.
Greeted and assisted office visitors. Answered phones and provided
customer service for many different units and subordinates. Processed
recommendations for awards and decorations. Used office automated systems
and software to perform various data entry, database maintenance, data
receipt, and transmission tasks. Used word processing software products on
office automation equipment. Typed memos, forms, certificates, handwritten
drafts, and notes.
VISION WIRELESS
JULY 2007 - MARCH 2008
Order Processor
Verified accuracy in orders and processed credit checks. Managed all
resources performing input data entry functions. Performed order entry.
Completed follow-up of revisions and corrections. Assisted with upgrade
processing and maintained current knowledge and capabilities of new
promotions and discounts. Utilized office equipment for administrative
duties. Handled all hierarchy requests and maintained the inbox daily.
Assisted customer service with any specific business requests.
SPHERION
AUGUST 2005 - FEBRUARY 2007
Customer Service Representative
Processed replacement authorizations working with distributors, dealers,
and servicers nationwide. Provided dealers and distributors with updated
product knowledge when assisting with a replacement of a failed appliance.
Assisted with decisions as to product replacement authorizations.
Maintained a daily spreadsheet of products replaced. Processed at least
45+ claims daily and handled 20+ calls. Processed product disposition
forms authorizing replacement of home appliances within Electrolux Major
Appliances. Utilized office equipment and completed various clerical
duties including data entry.
TRYON VILLAGE APARTMENTS
FEBRUARY 2005 - JUNE 2005
Apartment Leasing Representative
Professionally leased rental apartments to maximize income and achieve
property occupancy goals. Ensured that the leasing sales process is
followed correctly and ensured resident satisfaction at all times.
Completed applications and leases. Implemented outreach-marketing efforts
to gain referrals from area business and employers, and created customer
service retention plans to increase lease renewals. Answered phones,
maintains filing, organization of marketing information, and light
accounting.
CLAIRE'S BOUTIQUE
MAY 2000 - JULY 2000/FEBRUARY 2005-JUNE 2005
Assistant Manager
Trained and supervised employees while maintaining superior average dollar
sale. Encouraged and contributed to strong customer service and store
layouts while assisting store manager. Helped to organize and maintain
store budget sheets and deposit logs. Assisted store manager with
consistent average dollar sales and daily bookkeeping.
U.S. ARMY
JULY 2000 - JUNE 2004
Human Resource Information's Systems Specialist
Analyzed, processed, and maintained soldier and office information files
and supporting documentation. Prepared correspondence, forms, and
certificates in draft and final copy. Composed letters, reports,
requisition forms, and official orders. Organized reports, handled filing,
and ordered office supplies. Greeted and assisted office visitors.
Scheduled and set up meetings in conference room. Answered phones and
provided customer service for many different units and subordinates. Used
office automated systems and software in performance of major duties to
produce a variety of textual documents and to perform various data entry,
database maintenance and data receipt and transmission tasks.
ARMED FORCES BANK
NOVEMBER 1998 - MARCH 2000
Office Clerk
Documented and reviewed new accounts. Ensured strong customer service
within different branches. Office filing, data entry, answering phones,
and mail distribution. Sorted and distributed mail. Using a personal
computer/word processor performed a variety of computer related tasks
involving the typing of documents and other correspondence.
EDUCATION
Columbia Southern University - Associate of Applied Science Degree in
Business
WORKED WITH SYSTEMS
MS Office / eMILPO / EDAS / PeopleSoft / WPM 70+
VOLUNTEER
Phelps County Regional Hospice - Rolla MO - Mar 2003-June 2003
Better Opportunities for Single Soldiers - Post VP/Ft. LeonardWood MO -
Fall 2002-Spring 2003
Contact this candidate