Sales Customer Service

Barbara A. Landay, CGBP

W***N***** Whitetail Run 262-***-****

Germantown, WI 53022 ablanx@r.postjobfree.com

http://www.linkedin.com/in/barbaralanday

Core Competencies

Customer Service SAP Conscientious

Inside Sales Sage MAS 500 Professional and

Personable

Daily and Blanket Quoting Accuplus Excellent Communicator

Sales Support Freightlink Team Player

Supervisor Microsoft Word Fast Learner

Coach Microsoft Excel Detail-minded

Trainer Microsoft Outlook Organized

Process Documentation Microsoft PowerPoint Certified in Global

Business

Process Improvement Internet Explorer Skilled in Time Management

Experience

Cooper Power Systems, Waukesha, Wisconsin (2008-2009)

ISO 9001 manufacturer of electrical transmission and power delivery

equipment--$6 billion annual sales.

Inside Sales Representative - Canada Region

Primary customer contact after field sales for assigned utility and

commercial/industrial accounts throughout Canada, communicating directly

with engineers and proposal analysts to provide information to customers.

. 2009 Inside Sales Representative Award in support of top Canadian Sales

Engineer recognizing highest performance in total orders for Cooper Power

Systems.

. Member of top sales team and second place individual performer in 14-week

sales promotion for Line Installation and Protection Equipment product

line-individual add-on sales of $150,000 and team add-on sales of

$500,000 during the promotion period.

. Developed a tracking system to monitor all customer inquiries and their

status. System implemented across entire department to ensure prompt

turn-around on daily quotes, enabling customers to place orders.

. Eagle Precision Quoting System Super-Users team member-devised and

implemented a process for uniform entry of customer feedback into Eagle

and provided training to other inside sales reps.

. Inside Sales Rep Master Products Information team member-developed a

single resource for information needed to quote specific product lines,

including technical information, contacts, and production schedules.

. Numerous thank-yous from customers for resolving customer challenges and

opportunities.

Barbara A. Landay, CGBP

page 2

O'Byrne Distribution Centers / Riteway Transport, Milwaukee, Wisconsin

(2006 - 2008)

ISO 9001 contract warehousing firm providing storage and both domestic and

international shipment.

Customer Service Representative

Responsible for several accounts, including shipping and receiving, order

management, physical inventories, billing, and collection. Dispatcher for

in-house trucking firm - supervised three drivers.

Account rep for company's high profile accounts, including GE Water

Treatment and Unilever Best Foods. Ensure timely receipt of product into

our warehouse and on-time shipment of product to customers.

. Achieved 99% accuracy during annual physical inventory of GE Water

Treatment account, having reduced shipping errors on this account to

virtually zero by close attention to data entry and reconciliation of

information between SAP and O'Byrne's inventory system.

. Selected for specialized training on key customer account serving GE

Healthcare-responsible for creation of sales orders, picking and posting

of sales transactions, and receipt of product in their Sage MAS 500

system. Achieved perfect monthly physical inventories for this high

activity account for nine months in a row.

. Reduced order entry time and improved on-time shipping of orders for key

account through complete overhaul of product weights in our system.

. Improved company cash flow by diligently researching past due invoices

and working with customers to ensure payment. Reduced receivables from 2

years to current.

. Took on additional accounts during end-of-year rush due to co-worker

absences and received year-end bonus for my accomplishments.

. Experienced at preparing international export documents for air

shipments.

. Developed training documents and provided training for new customer

service reps.

Additional Work Experience

. Administrative Assistant/Salesclerk at The Knitting Ark retail store (1-

1/2 years)

. Front-End Supervisor of 35 people at Meijers, Inc. (similar to Wal-Mart

Superstore) (5 years)

. Head of the Bureau of Government departmental library at The University

of Michigan--supervised two staff members (1 year)

. Assistant Manager at Waldenbooks retail store--supervised six sales

clerks (2 years)

Education and Professional Development

. B.A. History with High Honors, The University of Michigan

. Certificate in Global Business, Waukesha County Technical College 2009

(18 credit hours). Courses in Global Perspectives, Supply Chain,

Logistics, Finance, and Marketing.

. Certified Global Business Professional (CGBP), 2009-- certification by

the North American Small Business International Trade Educators

(NASBITE)

Contact this candidate