Manager Customer Service
Resume:
Nicole M. Gilson
Westerville, OH 43081
*************@*****.***
Personal Highlights
Superb organizational and multitasking abilities
Excellent customer relations and oral and written communication skills
Knack to adapt to a fast-paced, ever-changing environment
Proficient in Microsoft Word, PowerPoint, Excel, Outlook, QuickBooks, and Peachtree
Experience
JP Morgan Chase 2010 – Present Collector Westerville, OH
As a financial collector, I am responsible for collecting funds from charged-off accounts.
MSCB 2009 Collector Paris, TN
As a medical collector, I was responsible for processing payments, filing medical claims and skip-tracing.
NY & Co. 2008-2009 Assistant Manager Mentor, OH
As the Assistant Manager, I was responsible for merchandising, sales, interviewing, hiring, training,
schedules, audits, payroll, and associate reviews.
Old Navy 2005-2007 Logistic Supervisor Mentor, OH
As the Logistic Supervisor, I was responsible for merchandising, customer service, interviewing, hiring,
training, schedules, audits, associate reviews, and payroll.
YWAM 2005 Missionary Thailand/India
I did missions work and tsunami relief for 5 months with a missions group called Youth with a Mission.
Check ‘n Go 2004-2005 Manager Erie, PA
As the manager, I was responsible for processing loan applications, preparing bank statements, audits,
collections, schedules, interviewing, hiring, and training.
Andover Hardware 1995-2005 Bookkeeper Andover, OH
As a bookkeeper, I was responsible for accounts receivable, accounts payable, billing, banking, and
ordering.
Education
Victory Christian High School General, May 1997
Penn Foster Medical Transcription Certificate, December 2010
University of Phoenix B.S. Business, Accounting Minor, November 2011
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