Montalena Allen Executive Summary

**** ******* **** ************ **** experience working in a fast-paced

Rd. environment demanding strong organizational, interpersonal,

Holland, Ohio written and oral communication, and presentation skills,

43528 while maintaining a high-level of confidentiality.

419-***-**** Detail-oriented with the ability to multi-task and

ablam3@r.postjobfree.com prioritize, problem-solve, and meet demanding deadlines

effectively. Confident and poised in interactions with

individuals at all levels, while managing long-term

relationships.

Academic Background

Currently pursuing Master's of Business Administration from

Keller-Devry

School of Management, On-line Program. Graduation date:

December 2011.

Obtained B.A. Degree in Interdisciplinary Studies from the

University of

Toledo. Concentration: marketing/sales/communication.

December, 2009.

Obtained Real Estate Sales Certificate from Stautzenberger

College. May 2005.

Professional Experience and Achievements

Marketing and Sales

Solicited and prospected for clients.

Organized and facilitated product demonstration sessions.

Developed and implemented marketing campaigns utilizing

direct marketing,

email marketing, promotions, and strategic advertising.

Managed information booth by providing guidance to

prospective home

buyers or sellers at real estate fairs.

Appropriately exercised integrity with consistent follow

through.

Demonstrated ability to establish instant rapport with

clients.

Provided advice and assistance to clients while negotiating

contracts.

Sought and maintained contacts in the community.

Customer Service

Effectively listened, evaluated, and solved the needs of my

clients.

Surpassed normal expectations of patients by remembering

their names

and anticipating their needs from previous visits.

Surpassed normal expectations of employer by efficiently

obtaining accurate

information and decreasing patient wait time during the

registration process.

Served as an excellent motivator and role-model to fellow

co-workers on my

ability to work with diverse clientele.

Initiated and encouraged team-player attitude within

department to ensure

patient satisfaction.

Demonstrated ability to maintain composure while

appropriately handling difficult

situations.

Administrative Support

Provided discreet secretarial and receptionist support

services while prioritizing,

managing, and meeting deadlines of multiple projects.

Maintained accurate statistical data via database

management and up-to-date

case-file information that was necessary for judicial

proceedings.

Administrative Support (cont)

Responsible for proofreading legal reports submitted to the

Court.

Gained knowledge of medical, life, health, and auto

insurance policies along

with medical terminology and effectively explained policy

coverages to policy

holders.

Provided support and explanation to clients regarding

intricate contracts and

closings.

Assisted with general accounting functions. Handled A/P

and A/R, payroll

functions, and bank account reconciliations.

Scheduled outpatient procedures and surgeries.

Researched comparable market analysis of real estate in the

community.

Processed monthly travel logs and reimbursements.

Planned and organized the details of corporate and personal

events.

Received Clerk of the Year Awards for exemplary performance

in 2004 & 2005.

Skills

Customer Service Relations Multi-line Phone Systems

Office Equipment Operations

Microsoft Office Suite Typing - 60 WPM

10-Key Calculator (touch)

Employment History

Realtor, Self-Employed/The Danberry Company, Toledo, OH,

2005- Present.

Registration Specialist, ProMedica Health System, Toledo,

OH, 2007 - 2009.

Flight Attendant, Northwest Airlines, Detroit Metropolitan

Airport, Romulus, Mi, 2007.

Probation Clerk, U.S. District Court, Cleveland, OH,

1997-2006.

Event Planner, Self-Employed/Splaishia, Toledo, OH,

2004-2005.

Self-Care Sales Consultant, Warm Spirit, Toledo, OH,

2003-2004.

Admissions Clerk, ProMedica Health System, Toledo, OH,

1995-1997.

Administrative Assistant, State Farm Insurance, Toledo, OH,

1994-1995.

Claims Processor, Aetna Life & Casualty, Toledo, OH,

1990-1991.

Accounting Clerk, T.M.A.C.O.G., Toledo, OH, 1987-1990.

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