Customer Service High School

Kristyn DeFouw

*******.******@*****.***

***** *. ********* **.

Spring Lake, MI 49456

Cell Phone: 616-***-****

OBJECTIVE:

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To obtain a position that will allow me to make

meaningful contributions to a growing organization, while making a positive

impact on my community.

EDUCATION:__________________________________________________________________

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BS, Human Resource Management, Michigan State University May,

2009

Diploma, Zeeland High School June, 2005

EMPLOYMENT:_________________________________________________________________

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Portrait Consultant, Olan Mills Church Division 2009-Present

. Travel to job locations in MI and surrounding states.

. Responsible for equipment and all monetary transactions.

. Provide exceptional customer service as well as meet and exceed

sales goal.

Human Resource Intern, Staffing Inc., Muskegon and Lansing, Michigan

2007-2008

. Responsible for applicant tracking (Eempact), interviewing

applicants, applicant testing, and finding qualified applicants for

our clients.

. Completed post offer activities including reference checks,

background checks (OTIS and PSOR), and drug testing.

. Completed and presented auditing of all employee files, warning,

discipline and congratulatory letters.

. Attended career fairs to look for potential employees.

Operator, Johnstone Supply, Muskegon Michigan Summer 2008

. Implemented a new multi-line, multi-location phone system that

linked all five Western Michigan locations.

. Communicated system information to company executives.

. Completed a variety of administrative duties including accounts

payable, answering phones, and data entry.

Office Assistant, Raymond James and Associates, Muskegon Michigan

Summer 2007

. Responsible for answering phone calls, stock quotes, general office

duties, and assisting the financial advisors and service assistants

in any other task needed.

Sales Associate/ Stock Lead, Aeropostale, Muskegon and Holland

Michigan 2003-2006

. Responsible for exceptional customer service, general cleaning,

restocking products. Organization of stock room, unpacking new

shipment, inventory and product knowledge, and handled and balanced

cash drawer.

ACTIVITIES:_________________________________________________________________

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Participated in Tulip Time by performing the traditional Dutch Dance

2003-2006

Volunteered in a third Grade class room 2005

. Graded papers and helped students with projects

. Assisted the special education students with their daily work and

with test taking. Also, helped other students who were having

difficulties with math and reading.

Participated in the dance program at Zeeland High School where I

performed jazz, hip-hop, 2001-2005

lyrical, and tap dances

Zeeland High School Varsity Swimming Team 2001-2004

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