Manager Sales

Karina Ferry

**** **. **** ******

(c) 410-***-**** Apartment 4J

ablaim@r.postjobfree.com

Baltimore, MD 21201

Employment Experience

Starbucks Coffee Company - Baltimore, MD. (September 2008- Present)

Shift Manager

Manage daily operations, cash handling, and customer satisfaction at busy

downtown location.

. Full responsibility for maintaining corporate expectations of product

quality and service.

. Cash handling and reporting for each shift.

. Managing and maintaining inventory.

CENTERSTAGE - Baltimore, MD. (October 2006 - June 2008)

Rentals Manager/Development Event Coordinator

Plan, market, and execute all outside rental events as well as plan and

manage events in the Development Office.

. Marketing, management, sales, contracting, invoicing and tracking

payment for Rental Events with annual net revenue goal of 40K.

. Planning and facilitating an average of 40 events yearly, including

all aspects of events (e.g., receptions, dinners, galas, corporate

meetings, full theatrical performances) for groups ranging in size

from 8 to 600.

. Communicating events needs to the Production Office (e.g., lighting,

sound, operations, and costume departments) to guarantee all needs are

met and conveying possibilities and limitations to internal and

external clients.

. Tracking of event RSVPs for multiple events.

. Floral design and arrangement, d cor, booking catering, entertainment,

and supplemental event staff.

Missoula Children's Theater - Missoula, MT. (August 2000 - June 2001,

February 2006 - September 2006)

Tour Actor/Director

As part of a two-person team, managed, directed and performed in full

musical productions across the country for a traveling children's theater.

Responsibilities included:

. Casting, directing, stage managing, and performing with a new cast

weekly.

. Working with up to 60 children, ages 5 - 18.

. Directing theater-oriented workshops for teachers and/or children.

. Maintaining team's financial records.

Atlantic Risk Management - Columbia, MD. (December 2004 - February 2006)

Assistant Account Manager

Supported account managers in the Property and Casualty Insurance

department.

. Supplied Clients with up-to-date Certificates of Insurance, FR-19s and

MVRs.

. Entered and prepared proposals of insurance, statements, surveys,

endorsements, and applications.

. Conducted office management duties, which supported all departments.

. Planned annual events and monthly luncheons for groups ranging in size

from 10- 100 people.

Smyth Jewelers - Timonium, MD. (July 2004 - December 2004)

Sales Support

Assisted customers and supported sales staff in a high-end, customer-

service-intensive jewelry store.

. Prepared items for presentation and finalized customer sales.

. Provided inside sales support through digital photography, e-mail, and

telephone.

M&S Grill - Baltimore, MD. (April 2004 - July 2004)

Server

Provided excellent food and beverage service in a busy, upscale downtown

eatery.

Hampstead Players - East Barnstead, NH. (October 2001 - January 2002)

Tour Actor

As part of a two person team, traveled throughout the U.S. performing 2

classic children's shows.

. Maintained team's financial records.

. Performed multiple roles in two shows, simultaneously.

Z'Tejas Grill - Columbia, MD. (June 2001 - February 2004)

Service Manager

Managed the front of the house at a busy, upscale restaurant. Diverse,

interpersonal responsibilities included:

Ensured customer satisfaction.

Hired, scheduled and supervised a 30+ member staff.

. Managed liquor inventory, costs, and purchasing.

Previous positions at Z'Tejas included Hourly Manager, Bartender/Trainer,

and Server/Trainer.

Program knowledge

Microsoft Office Suite: Word, Excel, Outlook AMS Database

Internet Aloha, Micros, Squirrel (Point

of Sale)

Multi-line phones Fax, postage, binding &

folding machines

Audience View Database

Education

Goucher College- Baltimore, MD. (Masters Candidate)

. MAAA- Master of Arts in Arts Administration

Catawba College - Salisbury, NC. (August 1996 - May 2000)

. B.A. degree in Theater.

. President, Alpha Psi Omega theater honors society.

Contact this candidate