Customer Service Manager

Preshini Laughlin

**** ***** ***** *** **** ? San Antiono, Texas ? 845-***-**** ?

ablaif@r.postjobfree.com

Sous Chef / Chef de Partie / Kitchen Supervisor

Excellent Culinary Skills ? Skilled Inventory Management ? Staff Training

Motivated, highly-skilled Culinary Supervisor with an extensive track

record of skillfully training and leading culinary staff, proficiently

directing kitchen processes and operations in an efficient manner, and

deftly creating menus with an utmost attention to quality ingredients,

exceptional presentation, and creativity.

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Selected Career Highlights

> Maintained Food Cost Percentage of 27% or lower while maintaining high

food quality standards.

> Directed processes toward achieving a Labor Cost Percentage of 18% or

lower through maintaining proper scheduling and business forecasting.

> Designed and implemented highly effective training program for kitchen

staff.

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Areas of Expertise

o Kitchen Processes

o Menu Creation

o Gourmet Cooking

o Payroll Management

o Kitchen Operations

o Staff Training

o Culinary Management

o Process Improvement

o Communication

o Customer Service

o Food Inventory

o Team Building

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Professional Job Summary

South Seas Island Resort

Captiva Island, FL

Culinary Supervisor / Front of House Supervisor

2008 - 2010

Directed a staff of up to three crew members in kitchen operations, and

twelve front of house staff. Overseen menu development and implementation,

and maintained food cost and inventory controls. Expedited lunch and

dinner services. Provided employee training. Performed light office

duties - including staff scheduling and payroll and tip allocation.

Organized banquet production and oversaw proper execution of banquet meals.

Ramada Plaza Gatwick Gatwick, United

Kingdom

Senior Chef de Partie

2007 - 2008

Prepared both lunch and dinner items. Served as a department supervisor -

grilling and saut ing various dishes. Performed light ordering and

inventory duties. Provided commis chef training to fellow staff members.

Conquest Catering / Concept Meal Service

Durban, South Africa

Senior Chef / Catering Manager

2005 - 2007

Responsible for staff development, scheduling and training. Maintained

inventory and cost controls. Prepared and executed breakfast, lunch, and

dinner banquet dinners, in addition to running the daily operations of the

restaurant. Implemented first aid and safety training, as well as

hazardous material handling procedures.

The Balmoral Hotel Durban,

South Africa

Chef de Partie

2004 - 2005

Responsible for breakfast, lunch, and dinner preparation and execution.

Improved staff training and enforced strict company standards. Initiated

and implemented new menus and programs.

Education & Professional Development

> Damelin College ? Durban, South Africa

Professional Chef Diploma ? Culinary Arts

> New West Secondary ? Durban, South Africa

High School Diploma ? General Studies

> Languages: English, Afrikaans, and Zulu

> Certifications: Certified Food Safety Manager (by National Registry

of Food Safety Professionals).

> Awards: E - Awards (Outstanding Hospitality Service Award) - Fort

Myers & Sanibel

110% Club (Outstanding Customer Service Award) - South

Seas Island Resort

(Extensive technical skills, professional education, and references list

provided upon request.)

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