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Customer Service Technician

Location:
Huntsville, AL, 35803
Posted:
September 10, 2010

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Resume:

Filip E. Corey

**** ******* ** ** * Huntsville, Alabama 35803

Phone 765-***-**** P Email: ablahd@r.postjobfree.com

PROFILE

Hands-On Shop Lab Processes & Customer Oriented

Experience Documentation

AutoCAD Skills MS Office / ERP Expertise TS16949/ISO13485 Expertise

Solid Edge Experience Continuous Improvement ASTM Standards Expertise

EDUCATION

IVY TECH COMMUNITY COLLEGE, Muncie, IN

MAY 2008

AS, Design Technology 2008

3.00 GPA

PROFESSIONAL EXPERIENCE

SANDVIK MEDICAL SOLUTIONS, Arab, AL JAN 2010 - PRESENT

(ISO 13485 Contract Manufacturer of Medical Instruments)

Inventory Control Coordinator

. Manage and monitor inventory levels for finished goods, semi-finished

goods, and raw materials.

. Track and report inventory trends.

. Audit on hand inventory for accuracy of quantity and location and

eliminate inventory through improved materials planning.

. Coordinate with buyer/planners to ensure that all orders which require

expediting are communicated to internal personnel.

. Receive raw material into ERP system, verify documentation and

certifications for ISO13485 compliance.

. Preform accounting reconciliation for the cost of scrap, the recovery

of non-conforming inventory through rework and the profiling/analysis

of non-conformances.

. Coordinate the origination of all shop orders.

. Prepare rework shop orders.

. Manage 1st and 2nd shift materials specialist.

. Manage the shipping department.

SANDVIK MEDICAL SOLUTIONS, Arab, AL JUNE 2009 - DEC 2009

Materials Specialist

. Controlled finished material crib.

. Processed orders, kit top level assemblies.

. Monitored on hand inventory for accuracy of quantity and location,

worked to eliminate inventory through improved materials planning.

. Liaison between materials planning and operations.

SHERRY LABORATORIES, Daleville, IN FEB 2007 - JUNE 2009

(Single source independent accredited third party laboratory testing

facilities)

LAB Technician

. Created and processed chemical, mechanical, and metallurgical routings

to comply with customer requirements / specifications.

. Estimated process lead times based upon requirements and routings and

scope of work.

. Interpreted, logged, and reviewed technical requirements from a broad

range of specifications.

. Processed orders in the metallurgical lab including mounting, etching,

and polishing samples.

. Understand and applied relevant NADCAP requirements.

. Managed premier customers with focus upon customer service including

resolution of complex technical issues.

GM ASSEMBLY PLANT, Roanoke, IN MAY 2006 - FEB 2007

(North America's most productive Assembly Plant)

Assembly Technician

. Led assembly unit as TEAM COORDINATOR

. Progressed through all phases of chassis assembly by learning all unit

tasks.

. Processed and controlled Engineering Change Notices and managed

changeover.

. Team member of choice in multiple Kaizen events to improve efficiency

of line and facilitate implementation of LEAN tools.

. Worked well under pressure and with sense of urgency with tight

deadlines.

CARTER LUMBER, Muncie, IN MAR 2004 - MAY 2006

Customer Service / Sales (while in school)

. Developed professional relationships with contractors resulting in

increased revenue.

. Interpreted specifications and created quotations for contractor

projects.

. Created Bill of Materials and Routings to process assemblies through

shop.

. Learned building standards and codes to facilitate appropriate and

accurate quotations.

IVY TECH COMMUNITY COLLEGE, Muncie, IN OCT 2005 - FEB 2006

AutoCAD Tutor (while in school)

. Assessed skill levels and created developmental plans for individual

students.

. Prepared activities and demonstrations to augment understanding of

subject matter.

UNIVERSITY ESTATES, Muncie, IN AUG 2005- AUG 2006

Maintenance Worker (while in school)

. Managed routine maintenance plans for complex.

. Responded to individual resident requests around-the-clock.

GM ASSEMBLY PLANT, Roanoke, IN MAY 2004 -

AUG 2004

Assembly Technician (summer break)

. Versatile employee able to alternate between paint and body shops.

. Provided backup for vacationing associates.

CONTINUOUS IMPROVEMENT EXPERIENCE

SANDVIK MEDICAL SOLUTIONS

. Re-Engineered and reconstructed finished material crib.

. Raised on-hand accuracy which increased customer OTD.

. Played major role in transferring all finished material to new

location (Tennessee Operations), while managing all BOM requirements

during cut-over.

. Created work instructions (standard work) on daily activities within

the materials department.

. Participated in the transferring of equipment between operations.

. Held Kaizen events to improve material flow throughout the shop.

. Expedited critical parts throughout the shop.

. Coordinated all shipping activities, subcontracts, and all inner plant

transfers.

SHERRY LABS

. Managed drastic changes while implementing a new LIMS system

(Laboratory Management system). These changes were to better improve

traceability, human error, & enhance access by the customer (optimize

the customer's ability to view "via the web" what stage a current job

is in the testing process).

. Built specifications within the LIMS system to promote cost savings

and efficient job flow.

. Built order templates for repetitive customers and specifications.

This entailed gaining 100% knowledge and understanding of the work and

improved the speed & quality of the departmental output.

. Performed Time Studies and task analysis to improve Value-Added

processes and eliminate Non-Value-Added tasks.

. Tracked KPI's including the number of jobs in house, orders received &

orders completed. Also performed daily studies to give a better

understanding of which departments were at capacity and managed the

labs OTD (On Time Delivery).

GM

. Mastered assembly techniques while maintaining quality, safety, and

production standards.

. High Performance production team member, where we utilized problem

solving principals and statistical data to create an atmosphere of

continuous improvement.

. Gained various knowledge and followed the Motor Vehicle Safety

Standards (MVSS)

. Applied the Global Manufacturing System (GMS) philosophy that general

motors requires at each level of assembly



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