Customer Service Administrative Assistant
Resume:
Dear Sir or Madam:
I am writing to introduce myself and express my interest in the Receptionist position you currently
have available. I presently reside in Seattle, WA, but I am anxious to return to Phoenix, where I
grew up. I miss the desert! I realize I may not be your ideal candidate, being from out of state, but
I promise you this will not hold me back. I am currently unemployed and eager to get back to
work, so I am ready and able to relocate at any time and on a moment's notice. I still have family
and friends in the area and no ties holding me here in Seattle, so the transition will be quick and
easy for me. And I will be happy to plan a trip to Phoenix any time, should you wish to bring me in
for an interview.
I am truly passionate about caring for animals and, while I have no work experience doing so, I
have been taking care of my own pets all my life. Given the chance, I can and will quickly learn
anything else I need to in order to do exceptionally well in this position. I have long been
searching for an opportunity such as this, where I can do more to help animals and the people
who love them as I do, and where I can interact with pets in my daily work. It’s the most rewarding
job I can think of. Having gone through so much with my own five cats over the years, I have
spent a great deal of time in veterinary offices, and I’ve always been impressed and comforted by
the professionalism and caring of the veterinary staff, from the doctors to the vet techs and the
receptionists. This is the type of service I would like to provide for others, to make what can be a
very stressful situation as comfortable and enjoyable as possible, for the animals as well as their
people.
As you'll see from my attached resume, I offer extensive administrative and customer service
experience as well as exceptional computer skills, including proficiency with MS Word, Excel &
Outlook and Adobe InDesign, and basic to intermediate Adobe Photoshop, Filemaker Pro and
PowerPoint skills. In addition, I possess a natural ability to learn new computer and other skills
quickly. I am a quick and accurate typist and can use 10-key by touch. I have a keen eye for
detail and a good grasp of grammar and spelling, which makes me an excellent proofreader and
writer, and I offer a proven history of accuracy in data entry, document preparation and file
maintenance. I am naturally detail-oriented, focused, energetic and highly self-motivated, with a
strong work ethic and a prevailing sense of honesty and integrity, and I am an efficient,
organized, capable and dependable employee.
I feel that I am an excellent candidate for your Receptionist position due to my detail-oriented and
organized nature, my extensive background in administrative and customer service work, and,
perhaps most importantly, my passionate desire to contribute positively to a team of equally
positive and passionate individuals working to help animals and the people who care for them.
Thank you for taking the time to look over my resume. I hope you’ll seriously consider me as a
candidate for this position, despite my current residence and lack of veterinary experience. I
promise you, if you’re willing to give me a chance, I will do whatever it takes to quickly get there
and learn what I need to learn to do the job well, and you will not be sorry. I look forward to
discussing this opportunity with you further to discover if I am a good fit for the position and for
the clinic.
Best regards,
Laura J. Mazzocchi
Laura J. Mazzocchi
421 W. Roy St.
Apartment #208
Seattle, WA 98119
*****.*********@*****.***
I am a highly detail-oriented, organized, caring and reliable employee with a strong work
ethic and a proven ability to provide high-quality results, eager to begin a challenging career
in which I can effectively use my skills and experience to contribute to a positive and
mutually beneficial work environment.
Corix Utilities – Kirkland, Washington 11/2009 – 06/2010
Meter Tech in a nationwide utility company subcontracted by Puget Sound Energy
• Removed and replaced parts in residential natural gas meters for field upgrade project
• Planned routes and navigated various neighborhoods to locate assigned meters and
maximize daily completion numbers
• Provided customer service to homeowners in notifying of work and answering questions
• Read meters and tracked information and conditions in Excel spreadsheets
• Notified supervisors of any discrepancies in information or possible hazards at meter
locations
Hough Beck & Baird, Inc. – Seattle, Washington 01/2006 – 04/2009
Administrative Assistant & Receptionist in a small, vibrant and busy landscape design
and urban planning firm
• Created and designed documents and spreadsheets using MS Word & Excel as well as
Adobe InDesign & Photoshop
• Answered and directed incoming phone calls on four lines
• Updated and maintained electronic & hard copy files and tracking lists for all areas of
the business
• Assisted with billing, AP/AR, and payroll entry and reconciliation
• Ordered and stocked supplies as needed
First American Equity Loan Services, Inc. – Seattle, Washington 07/2002 – 11/2005
Quality Control Specialist in a fast-paced title insurance company
• Handled proofreading of complex legal documents for completeness and accuracy
• Researched public records to ensure accurate information
• Obtained additional information as needed and completed all corrections
• Generated additional documents and invoices as needed
• Ensured timely delivery of completed documents to the customer
Cost Plus World Market – Seattle, Washington 08/2001 – 07/2002
Assistant Manager in a busy, high-traffic and tourist-heavy downtown location of a major
retail import store
• Created visual and merchandising displays to showcase various products and contribute
to the overall aesthetic atmosphere and “shopability” of the store
• Managed cashiers and customer service staff of approximately 5-10 employees
• Handled stocking and inventory control for all departments
• Provided customer service including cashiering
• Worked with fellow employees in store and at other locations to monitor inventory
Arizona Interim Staffing – Scottsdale, Arizona 02/2001 – 08/2001
Temporary Employee assigned to various short-term administrative assistant positions
Herberger Theater Center – Phoenix, Arizona 10/1999 – 02/2001
Box Office Supervisor for a large multiple-venue theater center where several theatre
companies perform
• Handled window and telephone ticket sales for a busy, high-volume box office, using both
Herberger and Ticketmaster systems
• Managed a staff of five people
• Assisted with daily paperwork as needed
Melvin Concrete, Inc. – Phoenix, Arizona 01/1999 – 10/1999
Office Assistant for a successful medium-sized concrete contractor
• Handled phone inquiries
• Drafted and faxed bids
• Helped with bank deposits and accounts payable/receivable as needed
Cost Plus World Market – Phoenix, Arizona 06/1996 – 01/1999
Sales Associate and Assistant Manager
• Department head for paper, frames and collectibles department
• Created visual displays and other merchandising displays throughout department and in
others as needed
• Handled employee scheduling and customer service duties
EDUCATION
B.S., Cum Laude, in Industrial Supervision – Photography and Printing Technology
Northern Arizona University, 1993
Minor in Business Management
3.56 Cumulative GPA
Contact this candidate