Customer Service Supply Chain

Georgianna Collier

*****************@*******.***

Cell 989-***-****

EDUCATION

Ferris State University, Big Rapids, MI

Bachelor of Science, Health Care Systems Administration, August 2010

EXPERIENCE

Saint Mary’s Health Care Grand Rapids, MI (May 2010 August 2010)

Title: Organizational Talent & Effectiveness/Employment Intern

Applied and attained skills in the Human Resources department at St. Mary’s Health Care, an award winning primary care hospital with over 340

beds. Responsibilities included supporting recruitment and employment functions, interviewing, marketing St. Mary’s to potential candidates,

utilizing position manager, maintaining files, helping fill director level positions, and providing in depth support to the recruiters.

Spectrum Health Reed City, MI (May 2009 June 2009)

Title: Marketing/Supply Chain Intern

Interned at Spectrum Health, which is a hospital system that has over 16,000 employees and 1,500 physicians. Applied and acquired skills in the

Marketing and Supply Chain departments over the course of a six week internship. Updated policies, assisted with daily department functions,

and performed tool kit audits.

Menards Big Rapids, MI (April 2008 Present)

Title: Cashier/Customer Service

Carry out transactions at register, provide customer service, help direct guests, and demonstrate proficient knowledge in products.

HONORS

Graduated Cum Laude from Ferris State University

Dean’s List

• Fall 2008 through Summer 2010 (G.P.A. 3.6)

Recipient, Michigan Promise Scholarship, 2007 – 2011

Recipient, Promotional Skills Certificate, Spring 2010

Recipient, Customer Service Skills Certificate, Spring 2010

ACTIVITIES

Volunteer, Ferris State University Job Fair (2009 2010)

Engaged in set up and assisted attendees.

Vice President, Health Care Management Association, 2009 – 2010

Demonstrated public speaking abilities, recruiting talent, leadership skills, teamwork, and event planning while holding an e board position.

Senator College of Allied Health, Ferris State University Student Government, Spring 2009 – Fall 2010

Attended weekly meetings, participated in various committees, met with dean of college, and communicated effectively with members.

Member, Ferris State University

Technology Committee, Fall 2009

Assisted with the launch of a new Student Government website using website editing software.

Member, Women Investing in Leadership and Learning (W.I.L.L) Conference Committee, Spring 2009

Helped find speakers, decorate, and set up for an annual dinner to inspire women.

Team Leader, BIG Event, 2009 2010

Coordinated over thirty volunteers to serve the community during the BIG Event, which is an annual volunteer event on Ferris State University’s

campus. The event consisted of over 500 volunteers and reached out to hundreds in the community.

Member, Health Care Management Association Banquet Committee, Spring 2010

Planned banquet by creating programs, ordering catering, booking a speaker, and decorating. Spoke at the banquet to an audience of over fifty

people.

QUALIFICATIONS

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Highly competent with Microsoft Office Suite. Exceptional organizational skills.

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Excellent communication skills. Motivated self starter.

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Outstanding customer service skills. Superb creative thinking skills.

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