Customer Service Quality Control

Benjamin Stelzer

*** **. ****** **. ***. * Troy, OH 45373 937-***-****

********@*****.***

OBJECTIVE: To join a leading edge industrial company with the opportunity

to contribute to the goals of the organization by utilizing my mechanical

and technical skills

EDUCATION:

Sinclair Community College, Dayton, OH

AAS (Computer Information Systems-Network Engineering) 08/2005

GPA 3.5 Certifications: CCNA

INDUSTRIAL SKILLS:

. 7+ yrs. Warehouse(shipping/receiving) and production experience

. Experience operating various types of forklifts: stand-up and sit

down (gas and electric)

. Experience with inventory control (cycle counts)

. Operation and maintenance of various types of machines, gauges, and

presses

. Proficient operating all types of hand tools (drills, grinders,

saws, etc.)

. Customer service skills

. Quality control and other detail oriented procedures

. Experience mixing and testing chemicals

TECHNICAL SKILLS:

. Proficient with most editions of Microsoft Windows and MS Office

. Accurate data entry and advanced computer skills

. Hardware and software troubleshooting and problem solving skills

. Cabling: terminating and testing

. Able to configure and troubleshoot both switches and routers

. Experience designing and configuring networks

EXPERIENCE:

Material Handler / Shipping Specialist Warehouse Specialists Inc.

Troy, OH (2008-2009)

. Accurately picked orders, built and wrapped skids to avoid product

damage during transit

. Arranged and monitored transportation of shipments

. Responsible for all international orders --- getting and forming the

appropriate customs documents, certifications, and export papers

. Performed ship confirmation and invoicing on outbound orders (LTL

and truckloads)

. Prepared manifests and bill of ladings

. Worked in the UPS dept. and in receiving when necessary

. Performed cycle counts (inventory control)

Press Helper / Collator Operator Print Graphics Vandalia, OH

(2000-2003)

. Operated both forklift and clamp truck

. Many shipping/receiving duties

. Mixed and tested ink, sharpen perforators using a grinder, pull

paper when necessary, perform changeovers of presses(eg. from 20" to

24"), cut cores to proper length using a mitre saw, remove and

install proper punches and dies

. Mixed fountain solutions and tested them for ph balance and

conductivity - responsible for ordering and inventory of all inks

and chemicals

. Clean and perform preventative maintenance of presses - ran a

collator when necessary

Troy Laminating and Coating Press Operator Troy, OH

2008

CON AGRA FOODS SANITATION TECH

TROY, OH 2006-07

QUANEXUS PC TECHNICIAN

TROY, OH 2005-06

Summary: I have a positive, can-do attitude and take pride in any task I

perform. I am detail-oriented and have good problem solving and

communication skills. I am motivated to excel at work and in life in

general. I work well with others and treat them with courtesy and respect.

Contact this candidate