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Customer Service Quality Assurance

Location:
Lindon, UT, 84042
Posted:
September 10, 2010

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Resume:

Objective

To join a reputable company founded in principles of quality and

innovation. A company where I can make a contribution through my knowledge,

creativity, and experience using my customer service expertise to the

success of the organization.

Professional Experience

Delcan Corporation Records Management and Document

Control/Data Technician 2009 - Present

. Data entry of field inspection observations from Trimble GeoExplorer

units, GPS Pathfinder Office and Trimble Terrasync.

. Use of database to generate various reports to suffice contractual

needs.

. Records management through ProjectWise Explorer and Centric systems.

Boys and Girls Clubs HR Administrator/Special Events

Coordinator 2007 - Present

. Manage all personnel files, employee contact lists, process new

employee files and background screenings.

. Establish donations for special events, bringing in extra revenue,

graphic design for events and fundraisers.

. AmeriCorps grant management and Member management.

The Generations Network Quality Assurance/Graphic Editing -

Contract 2007 - 2009

. Design layout editing through Ancestry Press online application.

. Produced graphic image templates and image editing.

. Quality assured customer orders and online design layouts.

Wealth Bridge Financial Network Administrative Assistant/Jr.

Processor 2006 - 2007

. Data entry of new client information.

. New client credit reports/form updates.

. Follow-up to close deals including daily interaction with Escrow

companies, consumers and appraisal offices.

Allstate Insurance Agency Support Staff/Office Manager

2006

. Inquiring customer application data entry for Insurance agent quote

preparation.

. Client policy payments, supply orders, office cleanliness, management

of office mail and e-mail.

. Interaction with claims department; customer service.

Alpine School District Technology Delivery Driver 2004 - 2006

. Office assistance to secretaries and supervisors.

. Delivery and Pick-up of new, repaired or broken computers, parts and

software.

. Closed work orders through school district applications when items

were completed.

Education

Associates of Science in Graphic Arts and Graphic Design Stevens-

Henager College 2004-2006

General Education courses

Utah Valley State College 2001-2003

General Education courses

Utah State University 2000-2001

Skills / Qualifications

. Detail-oriented, ability to work well under pressure, highly

organized, time management

. Great communication and interpersonal skills; ability to establish and

maintain positive relationships with customers, vendors and co-workers

. Self motivated, efficient turnaround on all assigned tasks,

successfully managing multiple tasks with critical time constraints

. High degree of integrity, respect for confidentiality and strong

commitment to excellence

. Proficient with Microsoft Office Suite, Adobe Creative Suite

. Possess a basic knowledge for standard technical equipment; proficient

with both Windows and Macintosh systems; 60 wpm



Contact this candidate