Customer Service Management

Location:

Posted:

August 09, 2010

Anthony A. DelPiero

Western Springs, IL 60558

E-Mail:ablaei@r.postjobfree.com

My objective is to obtain a position in the printing industry that would

utilize my experience in the press room, pre-press, operations, and

customer service areas.

EXPERIENCE:

Sleepeck Printing, Inc.

1994 - 2009

Responsible for preparing customers files for press. Excellent

documentation and customer service skills were necessary. Prompt attention

to all phone inquiries were required. Duties included down loading,

organizing, modifying, ripping, layout, proofing and plating. Performed all

aspects of stripping and plate work, both digital and conventional. Helped

salesman understand digital pre-press functions. Knowledgeable in Indisign,

Illustrator, Quark, Photoshop, Nexus Rips, Trendsetter, and most Adobe

products.

BW Drywall, Inc.

1992-1994

Organized and maintained job sites. Delegated work loads. Coordinate and

schedule work load between contractors and work sites.

Lion Match, Inc.

1985-1992

Responsible for the production of pressroom and bindery work. Duties

included customer service, press scheduling, daily inventory and quality

control. Maintained pressroom equipment, managed paper, inks, press parts,

supplies, etc.

EDUCATION:

GCIU Graphic Arts

2 Years continuing education in Desktop Publishing: Illustrator, Quark,

Photo Shop. 2 Years Press and Plate Room Courses. 6 Month Printing

Management Course.

Southern Illinois University

2 Years Liberal Arts.