Customer Service Manager
Resume:
ART HARRY
EL Sobrante CA. 94806
510-***-**** Home
510-***-**** Cell
Email abladx@r.postjobfree.com
Objective : To utilizes my 7 years experience working with over 100 plus
End Users, and provide growth to your technical staff.
Education
/ Certification
2010 Microsoft MCTIP Training and Course Works
2008. Motorola Customer, conflict and Confrontation
2008 Motorola Fundamentals of Exceptionnel Customer Service.
2008 Microsoft Windows Vista Configuration Training
2007 Microsoft Desktop Support Technician Certification.
2006. Microsoft Certified Desktop Support Technician Training.
2005. Microsoft XP Professional Certification. (MCP)
2004 Microsoft Windows 2000 Network Infrastructure Training.
2004 Microsoft Certified Professional Training.
2003. Carnegie Mellon Help Desk Training.
2003 A+ Certification.
1981 AA (Candidate)
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SUMMARY OF EXPERIENCE
05/2008 - 02/2009 Motorola Technical Support Emeryville CA
Tier 1, Tier 2 Desktop Support
End Users Routers. desktops, and Laptops support for over 200 plus End
Users.
Enter customer data into system via creek Ticket Software.
Assist customer with logging into routers, setup screens.
RMA paperwork processing per customer request, per supervisor Approval.
Static / Public IP setup of routers per customer specifications.
Assist End Users with wireless router setup and installations.
Remote Trouble Shooting Routers, Desktops, and Laptops for End Users.
Assist with router settings to communicate with DVR systems.
Trouble shoot End Users requests reported via RNT emails and telephone.
Support and resolve network protocols, DNS, TCP/IP,SMTP, POP
04/03- present Computer Consulting EL Sobrante
CA.
Computer Desktop Support Technician
Build, Repair, upgrade Desktops and laptops Computer Service.
General Maintenance Service for Win 2000, XP, Vista and Windows 7
Computers.
Setup maintains Hardware, Software, and ISP installations.
Setup and configure Windows Vista, Windows 7 Operating Systems.
Basic printer repair and maintenance service.
Install and maintain company wireless networks.
Generate customers Documentation of network and update work performed.
Desktop Tech Support via phone, Remote Desktop or Instant Messenger
Troubleshooting, Diagnostics, Virus and Adware Removal on MS operating
systems.
08/04- 03/2008 ASR International Corp.
Richmond CA.
Data Auditor Clerk I & II
03/02- 03/04 Amot Controls Inc. Richmond, CA.
Shipping & Receiving
04/01-02/02 Dimplehead Inc. Richmond, CA.
Computer Desktop Specialist/ Warehouse Manager
Maintain all Company 2000 Professional desktop operating computer
systems.
Maintain Company database and perform server nightly tape backups.
Support several different software and hardware Configurations.
Trouble shoots and resolves all Microsoft Small office Software issues.
Timely interaction with customer service to insure on-time shipment of
product order.
Maintain log records, files of all product shipped and received in network
database.
Receive and ship product across the USA. And Canada.
09/00-03/01 Berkeley Processing Controls.
Richmond, CA.
RMA Coordinator
04/99 -09/00 Caterpillar
Hayward, CA
Plant Truck Operator
10/98-04/99 Cal Student Stores (UCB) Oakland, CA
Customer Service Rep. / Data Entry
07/95-10/98 Papyrus Stores Corp. Oakland, CA
User Support / Warehouse Manager
Software : Windows 9x, Microsoft Office 2000, 2003, 2007 Professional, XP
Professional, Microsoft Vista, Windows 7, Autocad13, 14, Visio
Professional, Versa CAD, PageMaker, Adobe software, Norton System Works,
Mcafee, Corel Draw, Creek helpdesk ticket, Ecare Live Chat support
Systems: Windows 9x, Windows 2000 Professional, XP Professional, Vista,
Window 7, Win2000 Server, Unix base systems, Window NT, ASA 400
Contact this candidate