Customer Service High School

Annamarie Rochelle Nelson

**** ****** ****** *****

Bloomington, Minnesota 55420

(H) 952-***-****

e-mail: ablad0@r.postjobfree.com

Education

University of Minnesota Twin Cities

Minneapolis, Minnesota

College of Liberal Arts: Fall 2006 - Spring 2010

Bachelor of Arts in Art, Minor in Art History

GPA: 3.734

John F. Kennedy Senior High School

Graduated with honors

Ranked 5th in graduating class (out of 381 students)

GPA: 13.062 (where A = 13, A+ = 14)

Work Experience

Cub Foods Lyndale

Cashier (October 2004 - May 2006)

. Developed customer service skills

. Trained new employees

Bakery Clerk (May 2006 - September 2009)

. Self-managed (worked alone and independently, without supervision, during

the majority of shift)

- Solely responsible for icing and packaging all remaining products;

organizing,rotating and restocking the shelves and donut case;

filling special displays in other departments; tending to all customer

questions and concerns; taking all phone calls; and cleaning up the

bakery

. Self-taught skills outside of job responsibilities to help others in

department

- Learned to decorate cupcakes, party cakes and quarter-sheet cakes

- Filled cr me puffs and frosted clairs

- Cleaned and refilled frosting bags

. Handled customer concerns (answered phone calls, located items, tended to

complaints, took bakery item orders, etc.)

. Exercised organization skills to create visually appealing displays of

product

. Trained new bakery employees

Honors

Deans List: Fall 2006, Spring 2007, Spring 2008, Fall 2008, Spring 2010

Completed Freshmen/Sophomore Honors Program

Member of Eta Sigma Phi National Honor Society (NHS for students of Latin

and Greek)

Software Experience

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Notable Classes

. Latin Prose (Caesar and Cicero,) Latin Poetry (Vergil)

. Calculus I, Calculus II

. Abnormal Psychology

. Social Theory

**References available upon request

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