Customer Service Office
Resume:
OBJECTIVE:
To use my skills and education to benefit your company.
EDUCATION:
Marshall University: B.A. in Criminal Justice, Legal Studies
Concentration; Minors in Sociology and Spanish.
Dates: August 1993 to August 1996
Capital University Law School: Paralegal Certification
Currently taking, ends August 2011
EXPERIENCE:
Billing Clerk
R&L Carriers
6136 Huntington Rd.
Gallipolis Ferry, WV 25515
June 15, 2009 to August 21, 2009
. Entered data into their database, which billed customers for work.
. Increased typing speed to 53 w.p.m.
Legal Secretary:
Tulsa County District Attorney's Office
500 South Denver Ave., Suite 900
Tulsa, Oklahoma 74127
January 7, 2008 to May 23, 2008
. Entered police reports into the computer software programs.
. Created legal documents.
. Filed documents with the Clerk of Courts.
. Pulled dockets.
. Ordered documents from other states.
. Completed discovery.
. Had a good working relationship with the attorneys on the floor.
Substitute Teacher:
Sapulpa Public School District Bristow Public
School District
1 South Mission St. 134 W. 9th
Sapulpa, OK 74066 Bristow, OK 74010
. For the school year of 2006-2007 and part of 2007-2008.
. Substituted taught grades K-12.
Program Technician:
Farm Service Agency (FSA)
111 Jackson Pike, Rm. 1571
Gallipolis, Ohio 45631
Jim Herrell
May 2002 to March 2006
. Performed lots of fast-paced office work: answered phones, waited
on customers, faxed documents, filed, organized folders, created
newsletters, ran newsletter equipment and made copies.
. Had to know administrative law for several different programs to
see if farmers qualified for them, like CRP, EQIP, Tobacco, Ewe
Lamb and GRP.
. Filled out forms for programs that farmers qualified for and
entered that data into the computer system.
. Kept track of funds for each program and made payments to farmers.
. Worked with Geographical Information Systems (GIS) using Arc View
GIS and ARCGIS software to draw lines around farms and create farm
boundaries in the computer system.
. Used System 36/AS 400, Microsoft Outlook, Microsoft Word, Microsoft
Excel and the Internet.
Paralegal
Workers Compensation, State of West Virginia
United Talent Agency
500 Leon Sullivan Way
Charleston, WV 25301
September 1996 to June 1997.
. Temporary position, used maiden name of Salisbury.
. Organized files.
. Entered data into the computer system.
. Helped with legal research.
. Familiar with Westlaw.
SKILLS:
. Proficient in running office equipment: copiers, faxes, newsletter
machines and meter machines
. Proficient in Microsoft Word (Above Average)
. Experienced Creating Newsletters
. Type 53 wpm
. Familiar with Microsoft Excel
. Created Spreadsheets
. Proficient in Microsoft Outlook
. Proficient in Internet Research
. Familiar with Westlaw and Lexis
. Have created legal documents
. Knowledge of legal vocabulary
. Proficient in Discovery
. Analytical thinker
. Problem Solver
. Capable of managing an office
. Can create filing systems
. Highly organized
. Great proof reader
. Attentive to detail
. Great Customer Service Skills (customer comes first)
. Very professional
VOLUNTEER WORK:
. Cub Scout Master for Pack 206. I plan events and activities for the
pack; hold monthly Pack meetings; take an annual skiing trip; plan
pinewood derby workshops, camping trips and fundraisers.
CERTIFICATES:
. Certified in First Aid and CPR (Infant thru Adult)
. Certificate for Superior Customer Service, Family Christian Stores
1999
. Certificate of Completion of Microsoft Office Specialist Training-
September 2003
. Certificate of Completion of Microsoft Outlook XP - September 2004
. Certificate of Appreciation for Outstanding Leadership and
Contributions to the GIS Program and the Common Land Unit Project -
December 2005.
Contact this candidate