Customer Service Administrative Assistant

Trina Stanley

PO Box ******

Vancouver, WA *****

abla9s@r.postjobfree.com

Objective: Looking for a new career to utilize my strong office and

clerical skills, including communication, time management and organization.

Experience:

Economic Development Corporation of Utah Salt Lake City, UT

Administrative Assistant 07/2006 to 07/2008

Greeted clients entering, determined the purpose of their visit and

directed them to the appropriate destination. Answered multiline phone

system providing information, taking messages and scheduling appointments.

Straightened literature and maintained lobby and reception area. Prepared

invoices, reports, and other documents, using Microsoft Office. Received

payment and recorded receipts. Filed and retrieved corporate documents.

Directed services, such as maintenance, repair, and supplies. Sorted,

distributed and prepared mail.

Was instrumental in implementing a new CRM software system to track

client data and run reports. Some knowledge of SQL and HTML. Trained 10

people to use the new software and achieved significant improvements in

their productivity.

Overstock.com Salt Lake City, UT

Buyer 10/2003 to 03/2006

Started in customer service for Overstock.com answering phones,

taking orders and helping customers find specific products.

Quickly promoted to buying department where I worked closely with

vendors to obtain desired products. Analyzed and monitored sales and

trends to determine what to sell and how much inventory was needed.

Examined, selected, ordered, and purchased merchandise. Set mark-up rates,

mark-down rates, and selling prices for merchandise. Daily online product

management including work in Microsoft Excel and Oracle.

Stream International Kalispell, MT

Technical Support Agent 08/2002 to 08/2003

Conferred with users via telephone and provided technical assistance

and support. Checked equipment for performance and ensured proper

installation of cables and operating systems. Helped clients perform minor

repairs to hardware and software, following installation specifications.

Referred major problems or defective products to vendor. Participated in

ongoing training to establish requirements for new systems and

modifications.

Education:

West Jordan High School West Jordan, UT

GED 1994

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