Manager Project
Resume:
Cullin Olson
Saint Michael, MN 55376
Home: 763-***-****
Email: ***********@*******.***
SUMMARY
Information Technology Professional with experience in managing corporate
messaging systems, mobile messaging platforms and hands-on technical
support.
WORK EXPERIENCE
Motorola Good Technology Group 2008 -
2009
Technical Account Manager
- Liaison between Premium Support customers and Good engineering for
problem resolution.
- Interacted with Good Sales, Consulting Services, Operations, Technical
Specialist teams, Product Development Groups and the Products team to
ensure the key account's Good Mobile Messaging needs were met.
- Responsible for managing day-to-day problem escalations from first
level support team, overseeing the tickets to resolution.
- Increased first level support and other team members' efficiency by
providing training and tips on how to resolve issues that came up from
customers using Domino as their mail platform.
- Increased revenues from Premium Support Customers by providing
assistance and removing roadblocks to adding new lines to their mobile
messaging environment.
Syntel, Inc. 2006 -
2007
Technical Lead
- Contributed as Technical Lead on a number of projects surrounding
Lotus Notes aimed at increasing efficiency and reducing costs,
including AIX 5.3 upgrade, ND7 Upgrade and Mail File Size Cap.
- Technical Lead for Mobile Computing Expansion project, including
running the Good Mobile Messaging Proof of Concept, and ensuing
implementation of a production Good Mobile Messaging environment.
- Developed new processes to save the client $400 per handheld
activation.
Thrivent Financial For Lutherans 1994 -
2006
Information Technology Department
Technical Systems Designer (2000 - 2006)
- Managed a 40 server corporate messaging system including email,
collaboration tools, and SMTP mail. Included installations, upgrades
and patches for various products on both Unix and Windows platforms.
- Proposed, installed and implemented GSX monitoring solution to more
efficiently maintain the Domino environment and reduce downtime
through proactive monitoring.
- Led project to design, implement and maintain Microsoft Exchange
infrastructure.
- Led project to migrate existing 2000 users of mainframe-based email
and Microsoft Exchange to Lotus Domino/Lotus Notes.
- Designed and implemented Good Mobile Messaging and Blackberry
environments for Corporate and Field Representative use on time and
within budget.
Server Administrator (1998 - 2000)
- Ordered, racked, and wired all new server hardware.
- Installed and configured OS on all servers.
- Troubleshot all hardware and OS problems on servers.
- Assisted business units with application installation, maintenance,
and troubleshooting.
- Assisted with server backup procedures, including disaster recovery
operations.
- Continued to maintain the Domino environment in addition to server
duties.
PC Analyst (1996 - 1998)
- Troubleshot and provided 2nd level on-site support for PC hardware,
OS, and application problems for a 500-user division.
- Coordinated OS conversion for division, completed conversion of 500
users in 3 months with a 2 person team.
- Maintained Lotus Domino Environment in addition to desktop support
duties.
Help Desk Specialist (1994 - 1996)
- Helped grow newly formed Help Desk services into company's first line
of PC support.
- Assumed role as Lotus Administrator, including server and client
support.
- Assumed role as e-mail administrator, including maintenance and end
user training.
- Maintained service levels during staff reductions.
- Trained new Help Desk Personnel.
TECHNICAL SKILLS
Network: MS Windows NT/2000 Workstation. Basic TCP/IP
Software: Lotus Notes and Lotus Domino, Lotus SameTime, MS Office,
Blackberry Enterprise Server, Microsoft Exchange, Good Mobile Messaging,
Visio
Hardware: IBM compatibles for workstations and servers
OS: MS Windows 2000/2003 Server, basic knowledge of UNIX/AIX and Linux
EDUCATION
University of Minnesota-Duluth
Duluth, Minnesota
Bachelor of Science degree, Education, 1993
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