Customer Service Manager
Resume:
JIMMY W. ADAIR
Farr West, Utah 84404
************@*****.***
SUMMARY OF QUALIFICATIONS
I am a creative problem solver who is proficient at creating positive
professional relations. I am reliable, very responsible, and work well
independently within the team environment. I am a people-centered person
who recognizes the value of strong listening skills. I am an experienced
manager and leader with a passion for life-long learning.
PROFESSIONAL EXPERIENCE
Civil Service Employee Various locations and divisions (listed in
description) 1985 to 2008
Most of the positions I held with Federal Civil Service involved
material handling, organizational planning, logistics, and workflow
planning. I frequently directed the work activities of junior and senior
peers to ensure a safe and productive work environment. I have been a
change leader with an inherent flexibility to shifting priorities. I was
tasked to maintain quality customer service when situations would arise.
Through these direct contacts and training I learned to foster positive
customer relations as well as communicate expectations effectively. I have
been assigned to the Defense Depot Ogden, USAFA, Colorado Springs,
Colorado, Defense Logistic Agency, Layton, EG&G, Layton, and Hill Air Force
Base.
Vice President-Volunteer Golden Spike Athletic Community for the Deaf
1985 to 1987
I was directly involved in executive level decisions and implementing
strategic plans that achieved established goals for fundraising, retention
and membership growth. I developed and maintained critical relationships
between volunteers and the local community. I led a team of three people
consist of secretary, treasurer and committee chairman of activities.
District Leader-Volunteer Church Mission
1982 to 1984
I directly supervised eight volunteer missionaries. My primary focus
was to generate appointments and discuss membership with potential leads. I
developed relationships with leads as well as fellow volunteers as I
performed sales-related processes. Also, I directed the activities of the
other eight missionaries, evaluating their performance against an
established criteria.
EDUCATION
Bachelor of Science, Business Management: University of Phoenix, Ogden Utah
Campus
MBA: University of Phoenix, Taylorsville Utah Campus
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