Customer Service Administrative Assistant

Sharneisha Rodgers

*** ******* *****, **********, ** 233**-***-*** 6463 abla8t@r.postjobfree.com

Objective To obtain a professional position where I can display strong leadership skills.

Experience Call Center Agent

Nov. 2009 Feb. 2010 Marlowe’s Telecommunications, Suffolk, VA

Generate outbound Calling to senior citizens to offer a variety of programs

Complete intake order forms with the senior citizens approval

Illustrate great over the phone customer service and always satisfy the clients

provide customer service and processing data

Volunteer Leasing Consultant

Sept.2009 Chesapeake Redevelopment and Housing Authority, Chesapeake, VA

Retrieve rental payments and address tenant concerns about the property

Reviewing documentation, scanning documents, and compiling records

Entered data into computer, answered telephone calls and provided information.

typed and processed documentation, filed records, and performed different

customer service tasks.

Substitute Teacher

Nov.2007 Present Brunswick County Public Schools, Lawrenceville, VA/Suffolk

Public Schools, Suffolk, VA

Instruct different educational subjects. Ex. Reading, Science, Math, Etc.

Escort students to and from lunch, resource class, recess, and the bus ramp.

Monitor the hallways while students are switching classes.

Administrative Assistant

Aug.2005 May 2007 Saint Paul’s College, Lawrenceville, VA

Responsible for reviewing documentation, scanning documents, and compiling

records.

Entered data into computer, answered telephone calls and provided information.

Typed and processed documentation, filed records, and performed customer

service tasks.

Assisted in organizing and researching different websites for academic seminars.

Cashier

Dec.2001 July 2004 Walmart Corporations, Suffolk, VA

Accurately scan customers merchandise with great face to face customer service

Collected proper payment and distributed correct change to customers

Reconciled cash drawer and reported all money to cash office at shifts end.

Education Strayer Universtiy, Chesapeake, VA

July 2009 present

Master‘s Degree, Business Administration with concentration in Management

Saint Paul’s College, Lawrenceville, VA

August 2002 May 2007

Bachelor’s Degree, Business Administration with concentration in Management

Achievements Volunteer Cheerleader Coach Suffolk Parks and Recreation, 2008 present

Cheerleader Saint Paul’s College Cheerleader, 2002 2007

Majorette Nansemond River High School Marching Band, 1997 1999

Clarinet Nansemond River High School Marching and Concert Band, 1996 1999

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