Customer Service High School

Tia L. Robinson

*** ******** **. *******, **.****4 m 706-***-**** h706-***-**** ***.********@*****.***

Profile _________________________________________________________________________________

Motivated, personable business professional with efficient, organized, and precise communication and liason skills.

Talent for quickly mastering technology – effective with identifying customer needs and presenting appropriate

company product and service offering. Diplomatic and tactful with professionals and non professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports,

and following company guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building

skills. Familiar with medical terminology and able to convey complex conceprs in simpler terms.

Skills Summary _________________________________________________________________________

1. Team Leadership 5. Computer Savvy 9. Medical Terminolgy

2. Compute Transactions 6. Customer Service 10. Call Center

3. Written Correspondence 7. Scheduling 11. Front Office Operations

4. General Office Skills 8. Marketing & Sales 12. Professional Presentations

Professional Experience __________________________________________________________________

Customer Care/ Marketing/Presentations/TECHNOLOGY

1. Interacted with customer both in person and call center environment.

2. Commended by customers for positive attitude and willingness to go beyond the requirements of the job.

3. Conducted customer needs assessements and illustrated cost effective benefits and solutions.

4. Utilized consultative sales approach to educate customers on service packages and incentive programs.

5. Communicate medical concepts to patients using layman’s terms to facilitate understanding.

6. Rapidly learn and master varied computer programs.

Customer Service/Marketing/Problem Solving

1. Oversee dispatch operations and provided impeccable customer service:

o Promoted to Supervisor to serve needs of over 100 employees based on outstanding customer

service skills.

o Performend surgical duties in a trauma/emergency O.R settings..

o Responsible for, maintaining equipment and instrumentation in preparation for surgical use.

o Analyze, plan, and ensure proper execution of patient scheduling and room assignments.

DETAIL MASTERY & Organization

1. A ssited with all aspects of day to day operations as Lead Tech and Trauma Tech 3 of Memorial Regional

o Patient scheduling for busy O.R averaging 52 appointments weekly.

o Supervision of a total of 17 surgical tech interns.

o Compliance with all healthcare facility, HMO, and insurance requirements.

Employment History _____________________________________________________________________

Marketing Apex Merchant Group, Houston TX – Marketing Associate

Coverall of America, Cypress Creek FL – Appointment Setter

Marcom Telecommunications, Oakland Park FL – Call Center

Surgical Technology Cross Country Staffing, Boca Raton FL – Travel Surgical Tech.

Memorial Regional Hospital, Hollywood FL Trauma Surgical Tech 3

Imperial Pointe Medical Center, Cypress Creek FL – Surgical Tech

Customer Service B&L Services, Oakland Park FL Supervisor Dispatch

JcPenny Outlet, Sunrise FL – Cashier

Khor Bros, Sunrise FL Cashier

Einsteins Bros Bagels, Fort Lauderdale FL Deli Counter Preparer

Kaybee Toys Sunrise, FL Stock and Merchandisher

Education ______________________________________________________________________________

DILLARD HIGH SCHOOL – Fort Lauderdale, FL

High School Diploma, 1999 GPA: 3.64/4.0

SHERATON TECHNICAL – Hollywood, FL Certified

Surgical Technology 2001 BROWARD

COLLEGE – Davie FL

Some college course for Business Marketing and Fine Arts, 2008 GPA: 3.84/4.0 over 33

college credits obtained

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