Customer Service Representative

Mary Mikat

**** ********* ****

Norfolk, VA *****

PH: 810-***-****

Skills: Computer: Windows XP, Excel, Outlook, Quick Books, Peach Tree,

and Power Point

Typing: 50 wpm

Team player thriving in small groups with strong verbal and

written communication

Service-Oriented

Time Management

Deductive Reasoning

Strong Interpersonal skills

Education:

Certificate in Accounting- Bright Futures Business School

Flint, MI (2007)

Life & Accidental Health license through Dearborn

Financial (2005)

Started MBA program through Colorado Christian

University (1 class) in 2006

Bachelor of Arts- University of Michigan- Flint (1999-

2001)

Associate of Arts- Mott Community College Flint, MI

(1994-1999)

Auto Mechanics for 1 year (senior year of high school)

at Vo-tech

Professional Experience:

1/2005- Present: Independent French Tutor I advertise independently and

contact local schools and participants in home schooling to recruit

students.

. I worked with students on a one-on-one basis instructing in different

areas of the French language

12/2009-03/2010 Customer Service Representative

Flying J in Ogden, UT

. Accept in-bound calls from fueling stations and body shops from across

the United States and Canada to process TCH credit card transactions

and amend credit card features.

. Calls were taken in both French and English.

6/2008-1/6/2009 Customer Service Representative

Minacs in Farmington Hills, MI

. Phone Subaru, Honda, and Acura customers regarding maintenance

reminders on their vehicles.

. Phone Ford leasing customers to set up appointments and survey them on

the lease and the dealership from where vehicle is leased.

11/2002-09/2004 Customer Service Representative

Minacs in Flint, MI

. Answer in-bound phone calls in English and French from GM parts

dealers in the United States and Canada

. Provide service and follow-up with GM parts dealers regarding parts

issues

. Purchase parts from other dealers

. Arrange and verify shipments

. Investigate lost and/or damaged parts

. February 2004 received Quality & Customer Service award for building

positive relationships with dealers and managing consistent and high

quality customer service on a daily bases.

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