Customer Service Human Resources

**** ******** ****** ***********, ** ***** Cell Phone 661-***-****

Sandra Crowley

Objective To obtain a position that will utilize my skills to create a

successful work environment.

Experience 5-09 to current AVAD Communications Bakersfield, CA

Office Manager

Maintain Office Records including but not limited to

Customer Files, Accounts Payable Files, Tax Records, etc.

Schedule and Dispatch Service Technician

Billing and Job costing

Accessed, analyzed and applied applicable solutions via

customer support, technical assignments and management

assistant.

General Office Duties

2-05 to 5-09 Western Oilfield Supply Co Bakersfield, CA

HR Assistant & Benefits Coordinator

Manage and update requisitions in recruiting database

including posting jobs and tracking of candidates,

applications, physicals and drug screening

Generated EEO reports based on candidate and hiring activity

Advised employees and managers on Human Resources policies

and procedures including but not limited to discipline,

terminations and employment law.

Collect and input payroll data such as taxes, insurance to

be withheld, 401k elections, garnishments, direct deposits

and W-4 information.

Recorded changes affecting transfers between departments,

personal data, compensation, benefits, performance

evaluations, termination, insurance coverage and loan

payments.

Arranged and coordinated special functions including Flu

Shot Clinics, Picnics, Christmas Parties and Board Member

Meetings.

Served as Safety Coordinator for department, Member of

Benefit Committee and Leader of Event Committee.

Maintained petty cash and processed department bills.

Maintained all employee records and filing systems

Compiled and distributed weekly, monthly and quarterly

reports including but not limited to Employee Roster,

Termination Reports, Benefit Reports and Hiring Trends.

Conducted Exit Interviews and reported trends to management

Participated in annual medical renewal and plan modification

of existing benefit plans.

Administered various employee benefit programs such as group

insurance, life, medical, dental, accident and disability

insurance, wellness and retirement plans.

Other Human Resources duties as assigned by Director

8-04 to 2-05 YES Employment Services Bakersfield, CA

Assignment: Stewart Title of California, Receptionist

Provided excellent customer service to customers.

Worked well as a team player to create a great work

atmosphere.

Responsible for 12 incoming lines

Coordinated all deliveries with currier service and

maintained logs

Distributed all incoming mail and deliveries

2-02 to 7-04 COMMWorld of Kern County Bakersfield, CA

Project & Service Coordinator

Accessed, analyzed and applied applicable solutions via

customer support, technical assignments and management

assistant.

Provided immediate assessment of customer requests and

applied the appropriate technical staff within the company's

policies and time frames.

Provided end user support on features for customer phone

systems, voicemail and SBC products.

Provided sales support by generating and preparing quotes.

Followed through on pending quotes to secure services

ordered

Generated various paperwork and marketing materials for new

and existing customers.

Processed and managed all SBC local and long distance sales,

orders and repair issues.

Facilitated projects and installation time lines, materials

and all applicable tasks needed to ensure a proper install.

Summary Skilled at learning new concepts quickly, working well under

pressure, and communicating ideas clearly and effectively.

Strong Human Resource background combined with excellent

communication skills.

Demonstrated achiever managing day to day business

practices, and exceptional knowledge of Human Resource

Policy and Procedures.

References References are available on request.

Contact this candidate