Shawna J. Mann

PO Box ****, Woodville, TX ***** 409-***-**** abla4q@r.postjobfree.com

Objective To seek full-time employment with a reputable company that

continues to grow. To work in an environment that is

challenging and intriguing. To be an asset to a company that

provides future advancement opportunities for its employees.

Areas of Expertise

. Customer Service and/or Client Relations

. Conflict Resolution

. Time Management

. Office and Staff Management

Experience Child Protective Services Specialist/Foster Home Developer

February 2009 - Present Texas Department of Family &

Protective Services Woodville, TX

. Monitor licensed foster/adoptive homes for adherence to

Minimum Standards for Child Placing Agencies

. Train prospective foster/adoptive parents

. Complete Home Studies and Quarterly Assessments on

Foster/Adoptive Homes

. Attended trainings and conferences addressing State and

Federal regulations and guidelines

. Create and Process reports based on data collected.

Enrollment & Tuition & Subsidy Specialist

January 2004 - February 2009 Community After School Program

Norman, OK

* Processed enrollment for 16 elementary schools--

approximately 700 children

* Received all tuition, deposits, returned checks and subsidy

payments.

* Processed data and information in QuickBooks

* Participated in conference calls and maintained records as

needed.

* General clerical duties, such as email, filing, multi-line

phones, 10-key, etc.

Front Desk/Receptionist/Floater

June 2003 - January 2004 Oklahoma Sports Science &

Orthopedics Oklahoma City, OK

* Patient check-in/out

* Correspond with insurance companies and patients for

verification.

* Scheduled patients appointments

* Maintain spreadsheets and monitor calendars

* General clerical duties, such as email, filing, multi-line

phones, 10-Key, etc.

Program Manager/Site Director

October 1998 - June 2003 Community After School Program

Norman, OK

* Monitored 8 after school sites for policy & procedure

adherence

* Supervised approximately 50 staff-Liaison between office &

site staff

* Completed required paperwork daily

* Compiled weekly lesson plans

* Attended required trainings and conferences specializing in

DHS State and Federal policies.

* Weekly Inventory

Special Skills

. Microsoft Office (2000-2007) including Word, Excel,

Outlook, PowerPoint and Access.

. QuickBooks

. IMPACT

. Adobe Acrobat

. Google Earth and Maps

. Detail-Oriented

. Organized

. Excellent Communication Skills

Education University of Oklahoma, Norman, OK

1996-2002

. Bachelor of Arts in Sociology

References References are available on request.

Contact this candidate