Rosemary Serrano-Hernandez

***** **** ******

Whittier, CA 90605

281-***-****

abla3z@r.postjobfree.com

Objective:

Seeking a challenging position in Business, Finance, or related areas which would best utilize my knowledge

within a strong, ethical environment drawing on my extensive business, financial, education and customer

service experience.

Summary:

Extensive experience in supervisor, employee, and client relations. Provided administrative support in all areas

of collections, financial, education, and community service enterprises. Detail oriented, self motivated and a

quick learner who focuses on employer and client satisfaction. Strong collection background with the ability to

solve issues that arise. Excellent employee interviewer/trainer with strong interpersonal, oral and written

communication skills. Possess an enthusiastic, committed team work ethic. Proficient problem solving and

analytical capabilities. Proven ability to multi-task with strong PC skills. Have a genuine desire to make a

difference within a company and am bilingual/biliterate (Spanish).

Areas of Accomplishments:

• Collected delinquent Mortgage, Auto, Boat and RV accounts as well as thorough knowledge of

charge-off and repossession procedures and achieved five quarters as # 1 collector

• Marketed and implemented promotional programs for Dean Witter and Allstate Insurance agents as well

as supported Streamline Broker business relationships

• Processed, underwrote and closed fixed mortgage loans and lines of credit

• Administered auto, boat and recreational vehicle dealer contracts

• Handled the Pete Ellis Dodge collections unit while with Chrysler Credit Corporation

• Audited files in preparation for state mandated audits

• Posted payments, prepared bank deposits, and undertook court appearances

• Purchasing/Budget/Curriculum Assistant Director of 400 student enrollment base and 70 staff members

• Interviewed, hired and trained new employees and well versed in employee/client relations

• Employee coaching and conflict resolution is my specialty

• Implemented bi-annual employee performance reviews

• AR/AP and Payroll

• Accountable for accurate/up-to-date background, I.D. and fingerprint checks

• Ensured legal compliance of governmental regulations and guidelines

• Facilitated and presented staff and parent training conferences/workshops

• Participated with the Interfaith Advisory Board and achieved 98% enrollment

• Submitted writings for grant and donation programs

• Responsible for creating various monthly calendar of events and compiling volunteers

• Successfully taught grades pre-K through 12th with emphasis in Math, Science, Language Arts, Spanish,

Bilingual and ESL programs

• Motivated and Inspired students to overcome obstacles, prioritize their education, challenge themselves

and realize their potential

• Exceeded district goals for state mandated student test scores

• Proficient in all Microsoft Office programs as well as QuickBooks, Childcare Manager and MorVision

Rosemary Serrano-Hernandez Page 2

Work Experience:

Broadview Mortgage Corporation Orange, CA 06/2009 – present

Mortgage Processor/Underwriter $37K annually

Interfaith Child Development The Woodlands, TX 02/2007 - 01/2009

Assistant Director $42K annually

Lawson & Associates, CPA The Woodlands, TX 06/2006 – 02/2007

Office Manager $35K annually

Conroe Independent School District Conroe, TX 01/1997 – 05/2006

Teacher $37K annually

Sears Consumer Financial/Novus Irvine, CA 08/1986 – 06/1992

Finance/Collection Supervisor $34K annually

Chrysler Credit Corporation Cerritos, CA 06/1985 – 08/1986

Collection Specialist $32K anually

Education:

Sam Houston State University Huntsville, TX

B.S. in Business Administration (Cum Laude graduate)

Community Service:

Sts. Simon and Jude Catholic Church The Woodlands, TX

National Charity League The Woodlands, TX

References Available Upon Request

Contact this candidate