Manager Customer Service
Resume:
OBJECTIVEOBJECTIVE
I would like to share my diverse work experience to be part of a team that integrates everyone’s talents
for the goals of the company.
QUALIFICATIONS
• Business Management
• Production Management
• Office Management
• Bookkeeping/QuickBooks
• Community Relations/Events Coordinator
• Sales/Extensive Customer Service
• Computer Information Systems/Microsoft Office/45wpm
• Filing/Recordkeeping/Accounts Payable/Receivable
• Multi-lined phones/Fax/Scanner/Postal Machine/Ten-key calculator
• Conflict Resolution/Team Player /Oral and Written Communications
• Sense of humor when needed
VOLUNTEER EXPERIENCE
• Office Assistant/Teaching Assistant
• Military Family Support Team
• Room Mother/PTA/Coordinated Volunteers
• Young Women Camp Counselor/Primary Presidency
• Sunday School Teacher/Special Needs Sunday School Teacher
• 20 years Military Spouse (Mission Accomplished!)
EDUCATION
1981-1982: University of Alabama, Huntsville/General Studies
1996-2010: Jefferson Community College/Associate’s Degree
2001-2002: University of Alabama, Huntsville/Human Resource Mgmt.
EMPLOYMENT
2005-Present:
Manager-
Unique Construction, Madison and Crossville, AL
Ricky Ballenger Owner
Traveling Office Manager-
Associated Contractors, Hattiesburg, MS and
Elliot Bates Roofing, Baton Rouge, LA
Casey Schmidt & Elliot Bates Owners
Traveling Office Manager
Vest Roofing, Birmingham, AL
Bates Roofing, Huntsville, AL
Patriot Roofing, Akron, OH
Patriot Roofing, Jackson, TN
A Better Roof, Douglasville, GA
(1 Corporate Office) Mark Stratton, General Manager
Managed office staff, managed all accounts payable and receivable, payroll in QuickBooks, profit
analysis. Production Management: Ordered materials, schedule delivery, assigned job. Business
Management: Advertising and contracting, hiring and day to day management of the company.
2002-2005:
Barnes & Noble/ Institutional Sales (Community Relations) & Children’s Department Lead
Kathy Durkac, Manager.
Worked with educational organizations, provided support for conferences, organized author signings
and fund raising events as the Institutional Sales Lead/Community Relations Specialist. Maintained
company standards in department, planned and implemented store events, set up displays, monitored
sales and stock. Daily financial reports, accounts payable/receivable, balanced safe.
2001-2002:
Peggy Oliver
112 Summer Cove Circle
Madison, AL 35757
abla2n@r.postjobfree.com
The Maids/Team Leader
Bob Vanvalkenburg, Owner.
Worked around my college schedule, performed housecleaning services as team leader.
1996-2002:
Attended College
Full time Parent/Wife of Deployed Soldier/Volunteered in the community in several capacities.
1990-1995:
Self-Employed Childcare Provider
Organized daily activities for infant through school-age, maintained clean, safe environment, provided
nutritious meals & managed accounts. (Cared for Special Needs Child).
1987-1989:
U.S. Army Child Development Center/ Administrative Assistant
Kathy Torongeau, Supervisor
Maintained children’s records and accounts, processed time cards, maintained daily activity reports,
scheduled appropriate provider/child ratio according to state and government standards.
1984-1986:
Self Employed Childcare Provider
Organized daily age appropriate activities for children. Provided nutritious meals, managed accounts.
1983-1984:
Wal-Mart/Customer Service Desk
Steve Bristo, Manager
Resolved customer issues, performed close out of registers, multi-lined phones, refunds and
exchanges.
1981-1983:
Jolly Green Thumb/Floral Designer
Martin Horzempa, Owner
Designed floral arrangements, maintained greenhouse, phones, processed orders, inventoried store.
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