Customer Service Manager
Resume:
SHARON KRUSE BULOT
abla2g@r.postjobfree.com
PROFESSIONAL EXPERIENCE:
Thor Group - Chandler, AZ (Virtual) October
Practice Manager
. Selling or sales / recruiting top down and offering resource solutions
are required with our methodology.
. Negotiating and implementing comprehensive contracts with clients
nationwide and third party vendors including but not limited to
competitive pricing, write and review contracts, clearly define in-
scope deliverables, and negotiating Statements of Work.
. Responsible for developing and maintaining long-term professional
relationships with key business partners nationwide by building
personal credibility and solid trust within small to large companies.
. Enhancing your business results by having programs and a proprietary
methodology for today's economy that offers R.O.I. solutions for
consulting, contracting direct hire, and search.
. Experience with professional trade organizations and/or user-groups
with Hospitals, Clinics, Information Technology, Accounting,
Engineering, and EMR.
. Clearly document business objectives of Multiplan and the services
required to satisfy those objectives.
. Consistently identifying new ways and sources of business in a tough
economy - through creative research, cold calling, direct marketing,
networking, referrals, internet, and thinking outside the box.
. Work effectively with all levels of management and employees, both
internal and external.
MDI Group - Tempe, AZ (Semi-Virtual) January 2006 -
September 2008
Sr. Account Executive/New Business Development/Recruiter
. Responsible for developing and maintaining long-term professional
relationships with key business partners by building personal
credibility and solid trust within small to large companies.
. Developed new business within US Airways, Pulte Homes, City of Mesa,
Wilmington Trust, Tri-West, Universal Technical Institute and (many
other Fortune 500 companies) became one of their major suppliers
within each organization.
. Throughout my career at MDI my revenue continued to build up to $4.5
Million with consistent growth from 2006 throughout 2008.
. I developed new business throughout MDI and I consistently won the IT
Hunter Award 9 out of 12 months nationwide.
. Consistently identifying new ways and sources of business in a tough
economy - through creative research, cold calling, direct marketing,
networking, referrals, internet, and thinking outside the box.
. Identify and recruiting qualified people by building my own network of
consultants even when I was just selling because people trust me and
it's based on referrals.
. Built internal distribution lists geared towards skill set based
individuals, free job boards, IT User Groups, Linked IN, and Monster
for creative referrals and passive candidates.
. Handle all full-life cycle Sales and Recruitment for 6 months to
assist when needed including: Phone Screening, Interviewing, Sourcing,
Direct Recruitment, Networking, Internet Recruitment, Referrals,
Salary Negotiations, Extend Job Offer and Close Deal.
Productive Data Solutions - Tempe, Arizona (Virtual) September
2002 - January 2006
Sales Manager/Recruiter
. Responsible for developing Information Technology Staff Augmentation
for the entire state of Arizona focusing on mainly small - medium
companies. (Examples: CSK Auto, FNBA, SRP-MIC, Vista Care, and several
others in the valley)
. Consistently identifying new ways and sources of business - through
cold calling, direct marketing, networking, referrals, internet, and
creative thinking.
. Provide IT Consultants on a Contract, Contract-to-Hire, and Perm
basis.
. Building and maintaining specialized staffing needs in all areas of
Information Technology.
. Handle all full-life cycle sales and recruitment including: Phone
Screening, Interviewing, Sourcing, Direct Recruitment, Networking,
Internet Recruitment, Referrals, Salary Negotiations, Extend Job
Offer and Close Deal.
. Responsible for managing existing accounts while building up local and
national accounts.
Watson Consulting - Pace Staffing - Chicago, Illinois
September 2000 - June 2002
Business Development Manager (Sales) Regional Recruiter
. Generated new business with fortune 1000 companies, direct marketing,
research, cold calling, prospecting, referrals, and closing deals.
Maintained multi-requisitions for various clients. (Averaged 70 - 80
with an average minimum 50 - 60 contacts per day).
. Established a client data base, site visits, and generated successful
marketing plans for establishing new business.
. Full life cycle recruitment: Telephone Screening, interviewing,
sourcing, direct recruiting, networking, internet recruiting, job
postings, and work off referrals, extending job offers and salary
negotiations. Filling minimum of 10 positions monthly.
. Maintained multiple open requirements: Project Engineers,
Telecommunication Engineers, Network Engineers, Software Engineers,
System Engineers, Q/A Engineers, Product Managers, Web Developers, and
Team Leaders, etc. (Specialize in High Level Telecommunications, Data
Services, and Contract Engineering).
. Developed and managed sales requirements within IT, Engineering,
Project Management, Accounting, and Telecommunications.
Natural Data, Inc. - Chicago, Illinois
July 1999 to September 2000
Sr. Account Manager/Recruiter
. Opened a Chicago Office and Generated new business with several Fortune
500 companies through direct marketing, research, cold calling, and
referrals. (Motorola, UPS, COMDISCO, Honeywell, BAXTER, Northern Trust,
Teradyne, AT&T, 3Com, Prime Co, Resurrection Medical Services, Sidley &
Austin/ Brown & Wood Law Firm.
(Averaged 60 - 70 calls and an average of 40 - 50 contacts per day).
. Maintained several open requisitions for Voice/Data Systems, Mobile, and
Fixed Wireless Projects.
. Increased the Chicago's Office contract employee ratio from 0-40 within 4
months with myself and one recruiter.
. Hired and maintained over 60+ contract employees/permanent employees to
ensure continuous quality of the recruiting process.
. Proven track record of recruiting in all levels of the tech industry
recruiting via networking, research, job fairs, internet, referrals, and
database etc.
. Hired, trained, and developed all recruiters into solid well-rounded
technical consultants and/or executive managers.
. Developed a weekly training class for recruiters to constantly update and
utilize via sourcing, tactics and solid recruiting strategies.
. Responsible for overseeing and recruiting, interviewing, and staffing
qualified IT professionals on a contractual and or/permanent basis.
Pace Staffing - Watson HR Consulting, Chicago, Illinois
September 1998 - July 1999
Account Manager/Lead Recruiter
. Acquired business and continued to maintain existing business
specializing in Information Technology and Engineering.
. Maintaining a number of open requisitions with multiple requirements:
Software Engineer, Software Development Engineers, Web Site Developers,
Project Managers, Product Managers, Sales Managers, System Integration
Testers, Application Development Engineers, and System Integration
Engineers, etc. (Successfully recruited and placed all of the above
permanent high-level tech employees to our clients).
. Conducted high level extensive sourcing through internet recruiting, cold
calling strategies, and networking, extended job offers and salary
negotiations.
. Provided extra-mile customer service to clients and consultants to build
long-term relationships.
. Administered company tests and performing reference checks.
. Responsible for entering all candidate and client information into
internal database.
. Negotiated business terms, client fee agreements and job orders.
7/94 - 09/98 AEROTEK/TEKsystems, Downtown Chicago Branch
Manager of Administration/Human Resources Manager
. Hired, trained, and developed all customer service and administrative
personnel in the branch office
. Administrator a wide variety of corporate accounting and human resources
policies and procedures.
. Acted as a main liaison to corporate accounting, information services and
human resources.
. Executed all branch office accounting functions: internal payroll, petty
cash and expenses.
. Provided and improve customer relations for clients and contractors and
act as a liaison for all employees.
. Coordinated new office openings throughout the Chicago Metro area.
. Provided Administrative Support to the Director of Branch Operations,
Director of Regional Operations, and entire sales office.
. Developed projects with the Real Estate Department, College Recruiting,
and Purchasing.
. Insured offices are in compliance with all Federal, Government and State
Statutes.
. Coordinated Chicago Metro Customer Support Representative's quarterly
meetings.
AEROTEK, Inc. Phoenix Branch
Customer Support Supervisor/Human Resources
. Acted as a facilities manager
. Assisted in the opening and expansion of the Phoenix Office. Duties
included: leases, furniture layouts, phone systems and ordering
supplies.
. Created and implemented payroll, time cards, and contract folders.
. Designed a $20,000 a week billing system for a national account to
accommodate the customer.
. Aided in developing National Contractor Labor Bids.
. Provided administrative support to the Divisional Branch Officer and a
staff of thirty-two recruiters and sales staff.
. Assisted the Director of Branch Operations with overall office operations
for five divisions.
. Hired, trained, and supervised all Customer Service Representative and
Administrative personnel.
. Provided contract employee services such as, problem resolution, payroll
maintenance, benefit tracking, and expenses.
. Provided and improved customer relations for clients and contractors.
. Provided trouble shooting for office PC's, Laser Jet Printers, and Lucent
Technology Phone Systems.
EDUCATION:
Lamson Business College; Phoenix, AZ (92' - 94') Business Administration
Graduated with Honors: GPA 3.8, Dean List, Perfect Attendance
PROFESSIONAL DEVELOPMENT:
Seminars:
Management Skills, How to Supervise People, How to Deal with Difficult
People; Fred Pryor Seminars
The Indispensable Leader; Arizona Government Training Center
Self Help Books:
Super-Leadership The Leadership Engine
Danger in the Comfort Zone The Road Less Traveled
How to Win Friends and Influence People The One Minute Manager
Fabled Service Who Moved My Cheese?
How to Master the Art of Selling? The Right Risk!
AEROTEK PROFEESIONAL DEVELOPMENT CENTER
Human Resource Training Interviewing Process and
Procedures
Customer Service Training Diversity Training
NATURAL DATA TRAINING PROGRAM
Recruiter Training Sales Training
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